SAP Solution Manager
SAP SolMan / SAP Solution ManagerCOURSE CURRICULUM – SAP Solution manager
· SAP Solution Manager Overview
· Installation Overview
· Customizing SAP Solution Manager
· IMG structure (Basic and Optional Settings)
· Solution Monitoring
· System Monitoring
· Business Process Monitoring
· Service Desk
· Service Desk Reporting
· Message Processing
· Service Delivery
· Service Plan
· Issue tracking
· Maintenance Optimization
· Early Watch Alert Reporting
· Service Level Reporting
· Solution Reporting
· Service Reporting
· Availability Reporting
· System Administration Reporting
· Solution Manager Diagnostics
· Change Request Management
· SAP Solution Manager – Short overview
· SAP Solution Manager Service Desk – Basics
· Master data – Short overview
· Business-Process ”Service Desk Message”
· Create a message
· Process a messages
· Customizing of processes
· Reporting and monitoring
· Service Desk: additional functions
· Service contract and SLA
· IC Web Client
· ICSS
· Solution data base
· Interfaces to other helpdesk tools
· Roles
· The SAP Solution Manager Concept
· Overview Change Request Management
· Projects and Release Management
· Projects and Change Requests
· Regular Corrections: Process
· Urgent Corrections: Process
· Administration and Test Messages
· Security Concept and Object Locking
· Change Request Reporting
· Managing/Extending Task Lists
· Change Request Troubleshooting