• phone icon +44 7836 212635 email message icon info@uplatz.com
  • Register

SAP Solution Manager

SAP Solman / SAP Solution Manager

COURSE CURRICULUM – SAP Solution manager

·       SAP Solution Manager Overview

·       Installation Overview

·       Customizing SAP Solution Manager

·       IMG structure (Basic and Optional Settings)

·       Solution Monitoring

·       System Monitoring

·       Business Process Monitoring

·       Service Desk

·       Service Desk Reporting

·       Message Processing

·       Service Delivery

·       Service Plan

·       Issue tracking

·       Maintenance Optimization

·       Early Watch Alert Reporting

·       Service Level Reporting

·       Solution Reporting

·       Service Reporting

·       Availability Reporting

·       System Administration Reporting

·       Solution Manager Diagnostics

·       Change Request Management

·       SAP Solution Manager – Short overview

·       SAP Solution Manager Service Desk – Basics

·       Master data – Short overview

·       Business-Process ”Service Desk Message”

·       Create a message

·       Process a messages

·       Customizing of processes

·       Reporting and monitoring

·       Service Desk: additional functions

·       Service contract and SLA

·       IC Web Client

·       ICSS

·       Solution data base

·       Interfaces to other helpdesk tools

·       Roles

·       The SAP Solution Manager Concept

·       Overview Change Request Management

·       Projects and Release Management

·       Projects and Change Requests

·       Regular Corrections: Process

·       Urgent Corrections: Process

·       Administration and Test Messages

·       Security Concept and Object Locking

·       Change Request Reporting

·       Managing/Extending Task Lists

·       Change Request Troubleshooting