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ITIL Lifecycle Management
This course brings together the full essence of a Lifecycle approach to service management, and consolidates the knowledge gained across the qualification scheme.
The course completes the ITIL® Capability and Lifecycle qualification programmes, and leads to the ITIL® Expert qualification.
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Course Ojective
This course will be your final step in achieving the ITIL® Expert qualification.
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Target Audience
Delegates are required to have achieved a minimum of 17 credits from any combination of ITIL® V3 units OR a combination of V2 Practitioner and V3 units, including an ILFN ITIL Foundation Certificate in IT Service Management
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ITIL Lifecycle Management
This certification completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices and includes:
- Introduction to IT Service Management Business & Managerial Issues
- Managing the Planning and Implementation of IT Service Management
- Management of Strategic Change
- Risk Management
- Managerial Functions
- Understanding Organizational Challenges
- Lifecycle Project Assessment
- Understanding Complementary Industry Guidance
