The SAP HYBRIS is the new generation cloud-based customer relationship management software package powered by SAP. The SAP Hybris is completely digitalised CRM package or suite which coordinates with SAP ERP.

SAP Hybris started in 1997 in Switzerland and in 2013 SAP acquired this company. The main role of SAP Hybris is to provide solutions that benefit organizations in cutting costs, saving time and reducing complexity, helping to achieve excellent customer experience. Total customer engagement platform SAP Hybris is also known for being an e-commerce system that has the ability to work in any channel. The powerful tools that come along with the solution are highly suitable to organizations in sectors such as the telecommunication, manufacturing and financial services industries.

SAP Hybris provides a hybrid suite offering the cloud, on-premise and on-device deployment according to the customer requirements and the company's scale of operations. Over the years, SAP Hybris has emerged as a leading e-commerce solution that has not only diversified its channels of services but has also has widened the range of functional areas such as software solutions in areas covering marketing, billing, commerce, retail, service, micro services and sales.

SAP Hybris solutions and products are engineered with customer-centric and data-centric capabilities that enhance flow of information, timeline of workflows, performance of processes, and relationships with the customers. SAP Hybris software supports numerous features that are beneficial to automation and digital transformation that it brings to the businesses.

Omni-Channel Versatility

For all businesses with a huge customer base it is often difficult to engage with the customers if a single platform is used. With Omni-Channel B2B and B2C interactions, businesses can deliver the solutions that the customer is looking for using multiple marketing platforms. Customers just don’t stay as the end users instead they become part of the process starting from data collection to merchandising.

Customer-Centric Operations

SAP Hybris products for sales cater to the ever changing dynamics of the digital enterprise workflows and customer engagements. Customers look for real-time interactions and data processing and look past any passive engagements. The sales products of SAP Hybris are cloud-based with an integrated framework of CRM. They fetch the customer data through algorithms and provide the data stream / analysis to the front-line sales team who can then use this data to generate leads & prospects and execute the sales process.

----------------------------------------------------------------------------------------------------------------------------------

This is SAP Hybris training course from Uplatz. It is an instructor-led online training course taught by Uplatz expert consultants and extensively covers all topics of SAP Hybris with practical examples and real-time scenarios.

----------------------------------------------------------------------------------------------------------------------------------

Course Objective

This SAP HYBRIS online certification course offered by Uplatz is intended for participants to understand concepts of HYBRIS suite which benefits any organization in cost cutting, time saving and reduce complexity. SAP HYBRIS is an e-commerce suite which is significantly known for its solution to target customers across the globe and handle business related activities.

----------------------------------------------------------------------------------------------------------------------------------

Target Audience

·       SAP Consultants
·       Business Analysts
·       Marketing Professionals
·       E-commerce or Digital marketers
·       Developers

----------------------------------------------------------------------------------------------------------------------------------

SAP Hybris – Overview

• What is SAP Hybris
• Industry use of SAP Hybris

Business Analyst

• SAP Hybris Application Life Cycle Framework for Commerce

Commerce Management

• B2B
• Bundling
• Cart and Checkout Demo
• Cart Feature and Checkout Types
• Commerce Search
• Configure a new Bundle Telco
• Create a new Facet
• Create a Promotion using the Promotions Engine
• Create Multi Code Coupons
• Order Forms
• Order Replenishment
• Payment
• Promotions and Coupons
• Quote Management and Order Approval
• Search
• Search Box Component
• Subscriptions and Bundling Telco
• Subscriptions and Entitlements

Content Management

• Advanced Search
• Bulk Editing Products
• Business Engine and Workflow Collaboration
• Catalogs and Synchronization
• Commerce Customization using Smart Edit
• Create a new Navigation Node on the Store Front
• Create a new Product Category
• Create a New Product in the Product Cockpit
• Create a Stock Level for Product
• Creating a Custom Product Details Page
• Creating a Media Conversion Group
• Creating a new Classifying Category
• Creating new Media Formats for an Image
• Creating new WorkFlow Template
• CX
• Deleting a Product
• Editing Prices
• Enriching Product Data with Localization
• Intro to Product Cockpit
• Intro to YForms
• Media Management
• Page Personalization using Smart Edit
• Product Cockpit
• Product Modeling
• Product Variants
• Sharing a List of Products from the Product Cockpit
• Triggering a Workflow
• YForms

Integrations

• Data Modeling
• Impex
• Integrations Overview
• Integration Tools
• Jam Communities Integration Demo
• OCCv2 Demo
• SAP Solution Integration Scenarios

Introduction

• Installing Hybris Commerce using Installer
• Introduction to Hybris Commerce

Order Management

• Cancelling an Order for Phone-in Customer
• Cart and Checkout
• Customer Support
• Managing Customer Issues
• Order Management
• Order Processing with Backoffice Order Fulfillment Cockpit
• Order Return Process
• Placing an Order for a Phone-in Customer

Technical Basics

• Architecture
• Automate Synchronization using Cron Jobs
• Automation
• Create a new User with Custom Access Rights
• Data Validation
• Internationalization
• Intro to Data Validation
• Reporting
• Rule Engine
• Security

User Interfaces

• B2C Accelerator
• Back Office
• Business and Administration Tools
• China Accelerator
• Citizen Engagement Accelerator
• Financial Services Accelerator
• Mobile
• SAP Hybris Accelerators
• Travel Accelerator