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ServiceNow Training
ServiceNow's ability to create workflows which automate the process of data extraction makes it a unique offering in today’s cloud space. It has a huge customer base that returns to its platform each year.
ServiceNow was founded in 2004 and stepped foot in the ITSM (Information Technology Service Management) field and provided competition to established players like IBM and HP. Today it is not just limited to ITSM, even though it still forms a major part of its revenue. Now, it is has diversified into 5 major services which include IT, Security, HR Service Delivery, Customer Service and Business Applications. ServiceNow is an integrated cloud solution which combines all these services in a single system of record.
ServiceNow is based on Multi-instance architecture where a unique instance is created for each employee and maintains a separate resource stack. This gives the freedom to deal with each user’s specific needs, enabling the users to deal on a customer-to-customer basis. E.g. customer upgrades can be deployed with respect to compliance requirements as well as the enterprise's current needs.
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Uplatz offers intense training program on ServiceNow that covers each module of ServiceNow in great depth. You will learn all the concepts as well as their application in various areas in this ServiceNow training.
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ServiceNow Training
Lesson 1 - Introduction to Service Now
· What is Service Now
· Why and who can use Service Now
· Concept of cloud computing in Service Now
· Introduction to ITIL foundation
· Navigation and users
· Helpful portals, releases
Lesson 2 - Customize Homepage
· Creating Gauges
· Define CSS properties, UI Properties
· Change visibility of Homepage and banner
Lesson 3 - Tables, Form, Dictionary
· Creating Application, module
· Creating table
· Personalizing form and table layout
· Creating Section
· View
· Dictionary entries
· Dictionary overrides
· Reference qualifiers
· Related lists
Lesson 4 - Update sets Creation
· Creating an update set
· Merge update set
· Retrieve Update set in another instance
Lesson 5 - Creating workflow
· Workflow editor and workflow scripts
· Workflow activities and workflow context
· Workflow stages, transitions
Lesson 6 - Service catalog management
· Use of service catalog, back end execution
· Creating catalog item, record producer, order guide
· Create RITM and catalog task
· Attaching workflow to catalog items
Lesson 7 - Importing data in Service Now
· Data sources
· XML import
· Transform maps
· Scheduled data import
· Import sets
· Transform scripts
· Data load automation
Lesson 8 - User Administration
· Creating groups
· Users and Departments
· Concept of delegation
· Customizing user profile
· Roles & group membership
· Fetch detail of logged in user
Lesson 9 - Email Notification
· Defining a Template
· Define notification
· Email logs
· Introduction to SMTP and POP mail servers
· Trigger email on event
Lesson 10 - Create SLA & Schedule
· SLA Definitions
· SLA Properties
· Attach SLA to tasks
· Create schedule and child schedule
Lesson 11 - Scheduled Jobs
· Introduction to scheduled jobs
· Scheduled Job log
· Scheduled reports
Lesson 12 - Access Control List
· Create Read, Write and Create ACL on table and field level
· Debug ACLS
· Write ACL Scripts
· Concept of privileged system admin
Lesson 13 - Content Management (CMS)
· Creating site, page
· Dynamic content block
· Define Header, theme, style sheet
· Creating UI page, UI macros
Lesson 14 - Introduction to Web service
· Introduction to web services
· SOAP Messages
Lesson 15 - Debugging
· Personalize users
· Debugging Business Rule
· Debugging ACL
· Background scripts
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The ServiceNow System Administrator Certification is certification exam offered by ServiceNow company
