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SAP Customer Service Training
30 Hours
Online 1:1 Instructor-led Training
GBP 2000
About this Course
Uplatz trainings Institute provides best SAP CS online training by our highly professional certified trainers. SAP Customer Service functionality contains the processes that a company requires to deliver the services are offered to customers. These services can be for warranties that are offered with products or warranties that are purchased by customers. Providing service to customers for either for warranties or repairs is important for a number of reasons. Primarily providing excellent customer service will help to develop customer loyalty. Customers are more likely to purchase from companies who have a high level of customer satisfaction.
SAP Customer Service Training
Course Details & Curriculum
- Overview on Customer service
- CS Integration with Other Modules
- CS – SD Integration
- CS – QM Integration
- CS – FI Integration
- CS – CO Integration
- CS – PP Integration
- CS – MM Integration
- CS – HR Integration
- Organisational elements in Customer service Module
- Master data in Customer service
- Installed Base Management
- Functional Location
- Equipment
- Serial Number Management
- Work Centre
- Cost Centre
- Activity
- .Activity Pricing
- Warranty & Types
- Status Profiles
- DIP Profile
- In-House Repair Process
Service Notification
- Repair Order
- Service Order
- Resource Related Billing
Repair-At-Site Process
- Service Notification
- Service Order
- Resource Related Billing
Annual Maintenance Contract Process
- Contracts
- Task Lists
- Maintenance Plan
Third Party Repair Process
- Service Notification
- Service Order
- Rource Related Billing
Certification
Course Completion Certificate
Course Completion Certificate
