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SAP Solution Manager

30 Hours
Self-paced Training (pre-recorded videos)
USD 140
SAP Solution Manager course and certification
66 Learners

About this Course
SAP Solution Manager (Solman) is a product developed by the software company SAP SE. It is an integrated end-to-end platform intended to assist users in adopting new developments, managing the application lifecycle, and running SAP solutions.
SAP Solution Manager 7.2 is an integrated platform to align business and IT on one business process landscape and drive the “business of IT” from a common understanding of business value, business models, operating models and solution powered by IT.
In today’s competitive market, individuals who possess essential business and technological skill enjoy a significant advantage over their peers. This is particularly true if your expertise includes SAP software. The 
SAP Solution Manager 7.0 program provides that competitive edge. When you are sap certified, you join a distinguished community of experts recognized globally. Today more than 14,000 consultants and users worldwide are part of this exclusive community.

SAP Solman 7.2 online training will equip you with the skills necessary to to drive the portfolio of projects and balance business initiatives and their business value against IT capacity, skills and timelines.
To learn this course, please contact info@uplatz.com or call us at +44 7836 212635

SAP Solution Manager

Course Details & Curriculum
  • SAP Solution Manager Overview
  • Installation Overview
  • Customizing SAP Solution Manager
  • IMG structure (Basic and Optional Settings)
  • Solution Monitoring
  • System Monitoring
  • Business Process Monitoring
  • Service Desk
  • Service Desk Reporting
  • Message Processing
  • Service Delivery
  • Service Plan
  • Issue tracking
  • Maintenance Optimization
  • Early Watch Alert Reporting
  • Service Level Reporting
  • Solution Reporting
  • Service Reporting
  • Availability Reporting
  • System Administration Reporting
  • Solution Manager Diagnostics
  • Change Request Management
  • SAP Solution Manager – Short overview
  • SAP Solution Manager Service Desk – Basics
  • Master data – Short overview
  • Business-Process ”Service Desk Message”
  • Create a message
  • Process a messages
  • Customizing of processes
  • Reporting and monitoring
  • Service Desk: additional functions
  • Service contract and SLA
  • IC Web Client
  • ICSS
  • Solution data base
  • Interfaces to other helpdesk tools
  • Roles
  • The SAP Solution Manager Concept
  • Overview Change Request Management
  • Projects and Release Management
  • Projects and Change Requests
  • Regular Corrections: Process
  • Urgent Corrections: Process
  • Administration and Test Messages
  • Security Concept and Object Locking
  • Change Request Reporting
  • Managing/Extending Task Lists
  • Change Request Troubleshooting

Job Prospects


SAP Solution Manager Interview Questions



Q1) Compare SAP Solution Manager with a general SM approach



Other approaches


Brief guidelines on complex solution management

No Brief guidelines on complex solution management


It can even enable users to develop the solutions         

Features are limited to development only


Vast support is available

Not available up to the required extent


Q2) What are the features of CRM you have gone through or accessed while using the SAP Solution Manager?

There are certain features with which it has been equipped with and is dedicated for. It generally include Documentation change, Search and Monitoring change, Faster processes for approval, Project Phase Management in a better way, Test and Protocol Management, Transport Management


Q3) Name and explain any two components of Application Lifecycle management?

These are:

1. Software Architecture - It explains how software actually work and what sort of features it would be having in it. Actually, it’s the layout of the application that define how exactly a software has.been.build.up. 

2. Computer Programming - It is basically a diverse array of computer alphabets done in a defined sequence to describe and manage the Application Lifecycle management.


Q4) Explain the significance of SAP Solution Manager in your own language?

SAP SM is simply capable to deliver an organization the methodologies and other functionalities so that all the requirements for operating, implementing, as well as monitoring of enterprise solution are done in an effective manner. SAP SM is of significant importance when it comes to integrating the solutions in IT domain of an organization. SAP Solution Manager also enables organizations in saving a lot of time on solution development.


Q5) What exactly are the responsibilities of human resources in Solution management department in an organization according to you?

These experts actually work with the clients of a business and pay attention to understand their needs. The needs of clients are actually changing frequently all over the world. Therefore it is very necessary for a business to pay close attention to the same. Prioritizing the capabilities of the customers is also the responsibility of experts in this department. In addition to this, they are also responsible for creating the true vision of the solution and define all the requirements.


Q6) Can the requirements be same in all the solution management approaches?

Not, they cannot be same but vary largely depending on the certain factors that are related to the product, its lifecycle, as well as to the overall management of solutions.


Q7) How decentralize decision making can be good for solution management?

When it comes to finding a solution to any problem, it’s nothing but the decision making which matters the most. The users have to make sure that the entire moral or the other decisions are to be taken in a defined and effective manner. It is the responsibility of them to make sure of quick decisions and the ones which everyone agrees on without conflicts. Decentralize decision making is useful in this manner to enable business get the favorable fortune in the shortest possible time. 


Q8) What do you mean by the term Feedback and why do you think it’s important?

In Solution management, feedback is basically a rating that is provided by the clients to a service provider post taking the services or when a solution is provided to him by an organization. The feedback reflects the quality of solutions/services offered to a customer by an organization. Feedback mechanism is good to enable business consider the methods and the strategies which are useful in keeping up the pace in all aspects.


Q9) In SAP Solution Manager, what exactly is MRD?

It stands for Marketing Requirements Document which reflects all the marketing needs a business has to fulfill to get the favorable solutions. Of course, the market affects a business and there are certain important decisions that a customer has to take. MRD make sure of all the information remains with the business managers with the help of which they can easily provide in best solution and can tackle all the issues. 


Q10) What is the significance of testing and experimentation in Solution Management?

Testing and experimentation both are the base of any activity made to find an effective solution to the problem. Both of them simply make sure of error free solution in the long run. The solution developers can also derive a lot of useful information that can help them in finding the solution to similar issues or to develop an effective solution in the future. 


Q11) What do you mean by the term Continuous Exploration?

Continuous exploration is basically an approach that enable business in exploring effectively all the markets, as well as tracing the exact needs of their customers to define a roadmap for a solution. In SAP Solution Manager, there are some key features that can be accessed directly and the users are free to grab the maximum knowledge. Continuous exploration is generally done before the development of a solution is started. 


Q12) What according to you are the best ways to find/develop or manage a solution in the Information Technology domain?

• First of all, the developer should be well-familiar with the exact needs of the clients and must validate the solutions

• The management must understand and support the portfolio work

• Communicating and developing the vision of the program in an effective manner

• Managing the flow of all the going activities towards an effective solution management

• There must be active participation in the planning programs and activities

• Building a strong team with good skills and knowledge


Q13) What are the prime components of SAP SM which you are familiar with?

SAP SM has been equipped with some of the best components that are good enough to be considered for deriving and managing some best solutions to complex needs and issues. Here is a list of some important components that largely matters.

-Support, Maintenance, provision testing, documentation, training, tools, problem management, optimization, monitoring, Project Administration, Change control and Roadmaping.


Q14) What is the significance of content which you will find in the SAP Solution Manager?

The SAP Solution Manager content is basically a collection of some useful information like any other content which enable business solution developers to gain knowledge and potential. The vast collection of information can easily be managed and stored in various formats


Q15) Can you name a few important gateways in SAP Solution Manager that are of significance importance?

These are SAP Development, SAP Active Global Support and SAP Delivery Platform


Q16) What do you know about the SAP SM Diagnostics?

These are basically n array of tools that are useful in monitoring and analyzing the SAP systems. The tools that are of significance importance and are widely preferred are Exception analysis, Workload Analysis as well as trace Analysis. A few tools in the group have multi-dimensional features and i.e. they can be deployed for different tasks and reasons. 


Q17) While working with SAP SM, what are the best things or the advantages of the same you have come acrossed?

• The users can simply make sure of automated and simplified tracking of everything

• It is possible to integrate this tool with other similar tools 

• All the alerts in the tool can be set to automated mode for getting some real time information

• It has an excellent ROI

• The organizations can simply make sure of low cost

• Centralized management is there for every task and the users are free to keep up the pace simply

• All the paths in a solution development approach can be improved

• The overall administration efforts can be reduced upto a great extent


Q18) What is application Lifecycle Management?

In the present time, the IT applications are becoming essential and one of the prime needs for the businesses. Application Lifecycle management is the practice of assuring that the concerned applications used by the businesses can be integrated with other domains and can be used for a long time period. There are certain modules of maintaining the lifecycle of a product. The users are free to get a lot of information from the same about the working of different applications.


Q19) From the change request management, what sort of information you can derive easily?

It provides useful information on whether the requests are in completion mode or have already completed, the overall time required for the same, transportation integration, total number of incidents which are required to trigger a process, number of requests that are declined, as well as the present status of transport.


Q20) What is the significance of SAP SM in testing?

The execution as well as the preparation of test can easily be enhanced in terms of speed with the help of SAP Solution Manager. The users can simply make sure of accessing the entire system landscape and the users can simply make sure of centralized storage of all the results. The same can then be utilized at any stage when the need of them is felt. 


Q21) In SAP SM, what are the features of Business Blueprint?

Blueprint is very effective especially when it comes to dealing with the solutions. The users are free to derive a lot of information on the concerned aspects very easily. The important features are BluePrint Structure, Business Process Group, Associated Items, Blueprint Document, as well as important scenarios. 


Q22) In the implement phase, which approach is comfortable or is supported by the SAP Solution Manager?

The Process Oriented Implementation is the phase which is supported by the SAP Solution Manager. It is capable to deal with multiple solutions at the same time by providing the real-time information available for the users all the time. 


Q23) What are the common types of Roadmap in the SAP Solution Manager?

There are four types of roadmaps which can be accessed by the users and they are:

Global Template Roadmap, Implementation Roadmap, Upgrade Roadmap, as well as Solution Management Roadmap. All of these are good enough to be trusted in the long run.


Q24) What sort of information can you find in the Data Dictionary in the SAP SM?

In SAP SM, it offers complete information on the software special requirements, running the R3 applications, data model attributes, rules for entering the data in the system, as well as on system management. 


Q25) Is it possible in the SAP SM to reuse the existing material in the prime domain?

Yes, the same is possible and this is because of central storage of the testing results, as well as the materials. Also, they have a single point of access which clearly means there are no restrictions and can thus be used again and again.


Q26) What s the significance of CMRC transaction in SAP SM?

It simply enables users to configure the SLFN


Q27) Where you will find the workplaces in SAP SM? Is it possible to change their location?

They are generally present in the structures defining the roadmaps. Yes, it is possible but not for all the cases


Q28) Are there any special requirements for transacting the phases with special needs?

The system should have better configuration and the users must make sure that the same is not divided into its components. The component resolvement is to be done in a reliable manner after the processing of the information.


Q29) What does ARP stands for?

It stands for address resolution protocol


Q30) How SAP SM promises reducing the overall administration efforts according to you?


It actually monitors the system with real-time approach and at the same time, it enable users to interface in the business processes development with the help of which it becomes simple for them to make changes to the complex algorithms. Also, solutions can be tested in different manners. Thus, the overall administration efforts can be reduced greatly.



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