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SAP CRM Solution
30 Hours
Online Instructor-led Training
USD 1399 (
About this Course
Understand the SAP CRM Solution features.
Analyze SAP CRM processes and functions in the marketing, sales and service area and the various interaction channels.
Evaluate integration aspects between SAP CRM and other components.
Understand basic data and functions in the CRM Enterprise System.
Understand basic data and functions in the CRM Enterprise System.
Explain the internal data processing of the CRM Middleware.
Set up and monitor the connection between SAP CRM and SAP ERP.
Monitor the flow of data within the CRM Middleware.
Gain an overview of the CRM WebClient User Interface.
Adapt the CRM WebClient User Interface using customizing and standard tools.
Implement simple customer specific enhancements.
SAP CRM Solution
Course Details & Curriculum
- Introduction
- Fundamentals and architecture of SAP CRM
- SAP CRM Marketing
- SAP CRM Web Channel (E-Commerce)
- SAP CRM Partner Channel Management
- SAP CRM Sales
- SAP CRM Interaction Center
- SAP CRM Service
- SAP CRM Field Applications
- SAP CRM Analytics
- Implementation & operation of SAP CRM
- CRM Basic Data
- Account Management
- Organizational model
- Product master
- Customizing settings for each object
- CRM Business Transactions
- Overview of generic functions in business transactions
- Activity management
- Customizing for these objects
- Process control and determination
- Partner determination
- Actions
- Overview of pricing in CRM
- CRM Billing
- Basics concepts of CRM middleware
- Introduction to the CRM WebClient User Interface
- Introduction to the CRM architecture and CRM Middleware
- Connecting an SAP back-end system to an SAP CRM system: - CRM Middleware / Administration Console - Messaging BDoc - Initial load / delta load / request load - Data flow, configuration and monitoring
- Connecting an external system using the XIF adapter
- Business Warehouse adapter
- SAP CRM User Interface Overview
- UI Concept
- Customizing of Business Roles
- Navigation Bar Customizing and Transaction Launcher
- Architecture
- UI Configuration
- Application Enhancement Tool and Easy Enhancement Workbench
- Component Enhancement Concept
- Skin Configuration
FAQ
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