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( 10 Students )
Salesforce Experience Cloud – Digital Experience Platforms
Build Engaging Customer Portals, Partner Communities, and Dynamic Websites Using Salesforce Experience Cloud
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Course Completion Certificate
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Start with the fundamentals — understanding Experience Cloud architecture and key use cases.
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Follow the step-by-step site creation labs, including portal setup, templates, and user profiles.
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Experiment with LWC and Flow automation to add interactivity and dynamic content.
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Customize branding and layouts using themes and Experience Builder tools.
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Learn to manage permissions and sharing settings for secure access control.
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Configure CMS and knowledge integration for a complete digital content experience.
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Use the final project to create a fully functional customer or partner portal with reporting and dashboards.
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Revisit modules on performance optimization and analytics, essential for real deployments.
By the end of this course, you will be able to:
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Understand Salesforce Experience Cloud architecture and components.
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Create and customize digital portals using Experience Builder.
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Implement Lightning Web Components (LWC) within Experience Cloud.
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Manage user roles, permissions, and community access.
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Configure CMS and knowledge integration for content-driven sites.
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Automate workflows using Flows and Process Builder.
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Set up dashboards and reports for Experience Cloud users.
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Apply advanced branding and theming for custom designs.
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Optimize community performance and analytics.
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Prepare for Salesforce Experience Cloud Consultant certification.
Course Syllabus
Module 1: Introduction to Salesforce Experience Cloud
Module 2: Understanding Digital Experience Architecture
Module 3: Creating and Managing Experience Sites
Module 4: Experience Builder – Themes, Branding, and Templates
Module 5: Configuring Users, Roles, and Access Control
Module 6: Adding Functionality with Lightning Web Components (LWC)
Module 7: Content Management and Knowledge Integration
Module 8: Automating Processes with Flows and Approvals
Module 9: Reports, Dashboards, and Analytics for Communities
Module 10: Capstone Project – Build a Customer or Partner Portal
Upon successful completion, learners will receive a Certificate of Completion from Uplatz, validating their expertise in Salesforce Experience Cloud. This Uplatz certification showcases your ability to design and implement digital experience solutions that connect customers and partners through interactive Salesforce-powered portals.
The course content aligns with the Salesforce Experience Cloud Consultant certification exam, providing the skills necessary to build, customize, and manage digital experiences. With this certificate, professionals can demonstrate their ability to extend Salesforce functionality to external audiences while maintaining robust security and performance.
Digital engagement is at the heart of modern business strategy, and Salesforce Experience Cloud specialists are in high demand. This course prepares you for key roles in CRM implementation and customer experience design, including:
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Salesforce Experience Cloud Consultant
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Salesforce Administrator / Developer
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Community Manager / Portal Specialist
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CRM Solution Architect
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Digital Experience Designer
Professionals specializing in Salesforce Experience Cloud typically earn between $95,000 and $165,000 per year, depending on experience and certification level.
Completing this course with Uplatz positions you for exciting opportunities across industries like retail, finance, telecommunications, and technology — where building branded, customer-centric portals is a top priority. You’ll also gain valuable knowledge of Lightning Web Components and Experience Builder tools, strengthening your Salesforce development portfolio.
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What is Salesforce Experience Cloud?
It’s a Salesforce platform that allows businesses to build branded portals, communities, and digital experiences for customers and partners. -
How does Experience Cloud differ from Sales Cloud or Service Cloud?
Experience Cloud extends CRM functionality externally, allowing external users to interact securely with Salesforce data. -
What tools are used to build Experience Cloud sites?
Experience Builder for design, CMS for content, and Lightning Web Components (LWC) for customization. -
What is the purpose of Audience Targeting?
It allows personalized content delivery to specific user groups based on profile or behavior. -
Can Experience Cloud be integrated with Salesforce CRM data?
Yes, objects like Cases, Opportunities, and Knowledge Articles can be displayed directly on portals. -
What are some common use cases of Experience Cloud?
Customer support portals, partner collaboration sites, employee intranets, and e-commerce platforms. -
What is the role of Lightning Web Components in Experience Cloud?
LWCs enhance functionality and user experience by enabling dynamic, interactive components. -
How is access control managed?
Using profiles, roles, permission sets, and sharing settings to control who sees and edits data. -
What analytics tools does Experience Cloud offer?
Built-in dashboards, Experience Cloud reports, and integration with Tableau CRM. -
What are the key benefits of Experience Cloud?
Enhanced engagement, improved collaboration, personalized experiences, and faster service delivery.