By completing this course, learners will:

• Navigate SAP IS-U modules and processes.

• Configure customer service and contract management.

• Perform billing and invoicing for utilities.

• Manage devices, meters, and energy data.

• Use FI-CA for receivables and payables.

• Integrate IS-U with S/4HANA, CRM, and external systems.

Course Syllabus

Module 1: Introduction to SAP IS-U

• Overview of SAP IS-U solution

• IS-U data model and integration with SAP ERP

• IS-U vs generic ERP modules

Module 2: Customer Service & Contract Management

• Business partner and contract account setup

• Customer interaction center (CIC)

• Service orders and connections

Module 3: Device & Meter Management

• Device installation and replacement

• Meter reading and validation

• Energy data management (EDM)

Module 4: Billing & Invoicing

• Rate structure and tariff configuration

• Billing master data

• Invoicing and bill presentation

Module 5: Financial Integration with FI-CA

• Contract Accounts Receivable and Payable

• Payment processing and dunning

• Integration with FI/CO

Module 6: IS-U Integration with SAP Ecosystem

• CRM integration for customer experience

• SAP S/4HANA migration scenarios

• External system integration (market communication, smart meters)

Module 7: Real-World Projects

• End-to-end billing cycle setup

• Device management in a smart metering project

• Customer service and FI-CA integration scenario

• Utilities data analytics dashboard

Module 8: Best Practices & Future Trends

• Digital transformation in utilities

• Smart grids and IoT integration

• Regulatory compliance in utilities

• SAP IS-U in the S/4HANA era

Learners will receive a Certificate of Completion from Uplatz, validating their expertise in SAP IS-U and utility processes. This certification demonstrates readiness for roles in utilities consulting, billing, and operations management.

SAP IS-U skills prepare learners for roles such as:

• SAP IS-U Consultant

• Utilities Billing Specialist

• Metering & Device Management Analyst

• FI-CA Specialist

• Utilities Business Analyst

SAP IS-U is widely adopted by energy, water, gas, and waste management companies worldwide, making it a highly valuable skill for SAP professionals.

1. What is SAP IS-U?
An industry-specific SAP solution for utilities that manages billing, customer service, devices, and energy data.

2. What industries use IS-U?
Electricity, gas, water, and waste management companies.

3. What is the role of FI-CA in IS-U?
FI-CA (Contract Accounts Receivable and Payable) manages invoicing, payments, and receivables in utilities.

4. What is EDM in SAP IS-U?
Energy Data Management – handling metering and consumption data.

5. How does IS-U handle billing?
By configuring tariffs, rates, and billing master data for invoicing customers.

6. What is the Customer Interaction Center (CIC) in IS-U?
A call center tool for managing customer interactions and service orders.

7. What are the benefits of SAP IS-U?

• Industry-specific functionality

• Seamless billing and payment integration

• Device and meter management

• Integration with S/4HANA and CRM

8. What are challenges with SAP IS-U?

• Complex configuration of tariffs and contracts

• Data migration during S/4HANA transformation

• Regulatory compliance requirements

9. How does IS-U integrate with S/4HANA?
By leveraging SAP’s digital core for finance, analytics, and customer engagement.

10. Where is SAP IS-U being adopted?
By utility providers worldwide to modernize billing, metering, and customer service processes.