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ServiceNow

Learn ServiceNow, a leading platform & ticketing tool for automating IT, Employee, Customer, Creator business processes. Become ServiceNow Consultant.
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Course Duration: 25 Hours
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ServiceNow is a cloud-based IT Service Management (ITSM) software platform that aids in the automation of IT Business Management. It offers service-orientation for tasks, activities, and processes using ITIL rules. ServiceNow is a cloud-based software company that provides enterprise IT management solutions to organizations. Its platform is designed to automate and streamline various business processes, including IT service management, IT operations management, IT business management, and customer service management.

The ServiceNow platform is known for its robustness and flexibility, as well as its ease of use. It offers a wide range of tools and features that enable organizations to manage their IT operations and services more efficiently and effectively. Some of the key features of the platform include incident management, problem management, change management, service catalog, knowledge management, and reporting and analytics.

ServiceNow is widely used by large organizations, including Fortune 500 companies, as well as smaller businesses and government agencies. Its platform has been recognized by various industry analysts and publications as a leader in IT service management and automation.

 

ServiceNow offers a wide range of features and capabilities to help organizations manage their IT operations and services more efficiently and effectively. Here are some of the key features of ServiceNow:

1. IT Service Management (ITSM): ServiceNow's ITSM capabilities include incident management, problem management, change management, service level management, and service portfolio management. These features enable organizations to manage their IT services and infrastructure more effectively, ensuring that issues are resolved quickly and services are delivered efficiently.

2. IT Operations Management (ITOM): ServiceNow's ITOM capabilities include event management, discovery and service mapping, cloud management, and automation. These features enable organizations to monitor and manage their IT infrastructure more efficiently, reducing downtime and improving service reliability.

3. Service Catalog and Request Management: ServiceNow's Service Catalog and Request Management capabilities enable organizations to create and manage service catalogs, service offerings, and request workflows. This helps to improve service delivery and reduce the time and effort required to fulfill service requests.

4. Knowledge Management: ServiceNow's Knowledge Management capabilities enable organizations to capture, store, and share knowledge across the organization. This helps to improve service quality and efficiency, as well as reduce the time and effort required to resolve issues.

5. Reporting and Analytics: ServiceNow's Reporting and Analytics capabilities enable organizations to create and run reports, dashboards, and analytics. This helps to monitor and measure service performance, identify trends and patterns, and make data-driven decisions.

6. Scripting and Automation: ServiceNow's Scripting and Automation capabilities enable organizations to automate various tasks and workflows using Business Rules, Client Scripts, UI Policies, and Script Includes. This helps to improve efficiency and reduce manual effort.

7. Integrations: ServiceNow offers a range of integrations with other systems and tools, enabling organizations to connect and streamline their workflows. This includes integrations with third-party applications, IT monitoring tools, and other IT management systems.

8. Mobile App and Service Portal: ServiceNow's mobile app and Service Portal enable users to access IT services and support from anywhere, at any time. The mobile app provides access to IT services and support on-the-go, while the Service Portal enables users to browse and request services from a centralized, self-service portal.

 

These are just some of the key features of ServiceNow. The platform offers many more capabilities and features that enable organizations to manage their IT operations and services more effectively and efficiently.

 

This ServiceNow course by Uplatz will teach you how to effectively administer a ServiceNow instance and prepare you for the ServiceNow Certified System Administrator test, whether you are new to ServiceNow or need a refresher. This course has information and lectures that are based on the ServiceNow Administrator exam. Lists, forms, table administration, user administration, IT Service Management, events, and alerts are among the topics covered in this course. Each module includes quizzes and a wealth of other materials in addition to the lectures. In this ServiceNow course we'll examine how everything works together. We'll explore the service portal tools, widget development, Service Portal APIs like record watch, widget dependencies and providers, as well as Service Portal best practices.

ServiceNow's training and certification program is designed to help professionals gain the skills and knowledge they need to use and administer the platform effectively. The program offers a range of courses for different roles, including administrators, developers, and implementation specialists. ServiceNow also offers various certifications that validate the skills and knowledge of professionals who work with the platform.

Course/Topic - ServiceNow - all lectures

  • Lecture 1 - Overview and How to get started with ServiceNow

    • 48:37

  • Lecture 2 - ServiceNow Platform overview

    • 46:28

  • Lecture 3 - Lists and Guided Setup Overview

    • 47:04

  • Lecture 4 - Form Design - Layout - Physical Taskboard

    • 36:32

  • Lecture 5 - Form Templates and Tasks

    • 49:12

  • Lecture 6 - Notifications and Inbound Actions

    • 45:18

  • Lecture 7 - Reports Dashboards and Performance Analytics

    • 42:33

  • Lecture 8 - Knowledge Management and Performance Analytics

    • 48:13

  • Lecture 9 - Service Catalogue - Order Guides - Report Producer

    • 1:00:21

  • Lecture 10 - Flow Designer - Instance Stats - Events

    • 51:36

  • Lecture 11 - Data Schema Overview

    • 40:23

  • Lecture 12 - Access Control - Importing Data - Transform Map

    • 45:27

  • Lecture 13 - Configuration Management Database (CMDB)

    • 39:04

  • Lecture 14 - CMDB - Discovery - Service Mapping - Platform Scripting

    • 50:58

  • Lecture 15 - Platform Scripting and Client Server Side Scripting

    • 55:12

  • Lecture 16 - Migration - Integration - Upgrade

    • 50:09

  • Lecture 17 - Custom Applications - Virtual Agent - Mobile Apps

    • 49:56

  • Lecture 18 - ITIL ITSM overview

    • 1:01:09

  • Lecture 19 - ITSM - Incident - Problem - Change

    • 1:06:50

  • Lecture 20 - Mock Questions - Next Steps - Certification Path

    • 49:54

  • Lecture 21 - ServiceNow Examination overview

    • 26:08

  • Lecture 22 - ServiceNow Exam - Theoretical Concepts

    • 42:42

  • Lecture 23 - ServiceNow Mock Questions Series

    • 54:04

  • Lecture 24 - ServiceNow Interview Questions - part 1

    • 25:08

  • Lecture 25 - ServiceNow Interview Questions - part 2

    • 51:10

  • Lecture 26 - ServiceNow Interview Questions - part 3

    • 45:45
Course Objectives Back to Top

·       Learn how ServiceNow works from the inside out.

·       On the ServiceNow platform, there is a master administration.

·       Recognize the many settings and adjustments.

·       Learn all you need to know to pass the ServiceNow certified System Administrator test.

·       New users, groups, and roles can be created.

·       Control who has access to what information.

·       Lists and forms may be configured and customised.

·       On the NOW platform, you may create new applications.

·       Use events and alerts to your advantage.

Course Syllabus Back to Top

ServiceNow - Course Curriculum

 

  1. Overview and How to get started with ServiceNow

  2. ServiceNow Platform overview

  3. Lists and Guided Setup overview

  4. Form Design - Layout - Physical Taskboard

  5. Form Templates and Tasks

  6. Notifications and Inbound Actions

  7. Reports Dashboards and Performance Analytics

  8. Knowledge Management and Performance Analytics

  9. Service Catalogue - Order Guides - Report Producer

  10. Flow Designer - Instance Stats - Events

  11. Data Schema overview

  12. Access Control - Importing Data - Transform Map

  13. Configuration Management Database (CMDB)

  14. CMDB - Discovery - Service Mapping - Platform Scripting

  15. Platform Scripting and Client Server Side Scripting

  16. Migration - Integration - Upgrade

  17. Custom Applications - Virtual Agent - Mobile Apps

  18. ITIL ITSM overview

  19. ITSM - Incident - Problem - Change

  20. Mock Questions - Next Steps - Certification Path

  21. ServiceNow Examination overview

  22. ServiceNow Exam - Theoretical Concepts

  23. ServiceNow Mock Questions Series

  24. ServiceNow Interview Questions - part 1

  25. ServiceNow Interview Questions - part 2

  26. ServiceNow Interview Questions - part 3

Certification Back to Top

The ServiceNow Certification ensures you know planning, production and measurement techniques needed to stand out from the competition. 

ServiceNow is a cloud-based software platform for IT Service Management (ITSM) which helps to automate IT Business Management. It is designed based on ITIL guidelines to provide service-orientation for tasks, activities, and processes.

ServiceNow is a cloud-based workflow automation platform that enables enterprise organizations to improve operational efficiencies by streamlining and automating routine work tasks.

Certified Systems Administrator (CSA)

It also lays the foundation for everything you need to know about ServiceNow before continuing on to other courses or certifications paths. It's relatively entry-level, so there are few prerequisites, but it's recommended that you have experience working with ServiceNow products.

There are mainly three certification paths in ServiceNow career for customers and partners who work with and use ServiceNow products or services. These three certifications comprise the Certified Systems Administrator (CSA), Certified Implementation Specialist (CIS) and Certified Application Developer(CAD).

Uplatz online training guarantees the participants to successfully go through the  ServiceNowCertification provided by Uplatz. Uplatz provides appropriate teaching and expertise training to equip the participants for implementing the learnt concepts in an organization.

Course Completion Certificate will be awarded by Uplatz upon successful completion of the ServiceNow Online course.

Career & Jobs Back to Top

The ServiceNow Draws an average salary of $113,000 per year depending on their knowledge and hands-on experience.

ServiceNow is in high demand and skills are valued over formal education and certification. This lends well to veterans' military experience, where rapidly learning and mastering new skills as needed for the mission is part of daily life.

ServiceNow is implemented in many organizations from varied areas. The execution of ServiceNow has created jobs for IT professionals in a variety of companies. ServiceNow is an ever-growing platform and in the near future has no less for job creations.

Note that salaries are generally higher at large companies rather than small ones. Your salary will also differ based on the market you work in.

Interview Questions Back to Top

Below are some popular interview questions and answers related to ServiceNow, the popular cloud-based IT Service Management (ITSM) platform.

1. Q: What is ServiceNow and what is its purpose?

A: ServiceNow is a cloud-based platform that provides IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM) solutions.

2. Q: What are the key modules of ServiceNow?

A: The key modules of ServiceNow include Incident Management, Problem Management, Change Management, Service Catalog, and CMDB (Configuration Management Database).

3. Q: Explain the purpose of the CMDB in ServiceNow.

A: The CMDB (Configuration Management Database) is a centralized repository that stores information about all the assets and configuration items within an organization's IT environment.

4. Q: How does ServiceNow support ITIL (Information Technology Infrastructure Library) best practices?

A: ServiceNow aligns with ITIL best practices by providing modules and workflows for Incident Management, Problem Management, Change Management, Service Level Management, and more.

5. Q: What is the purpose of the Service Catalog in ServiceNow?

A: The Service Catalog allows end-users to request IT services and items through a user-friendly self-service portal.

6. Q: How does ServiceNow handle automation and orchestration?

A: ServiceNow's Orchestration module allows users to automate various IT processes and tasks by defining workflows and using integration with external tools.

7. Q: Explain the difference between an Incident and a Problem in ServiceNow.

A: An Incident is an unplanned interruption of an IT service, while a Problem is the underlying cause of one or more incidents.

8. Q: How can you categorize and prioritize Incidents in ServiceNow?

A: Incidents can be categorized and prioritized based on impact and urgency using predefined SLAs (Service Level Agreements).

9. Q: What is Service Level Management in ServiceNow?

A: Service Level Management in ServiceNow involves defining and managing SLAs to ensure that IT services meet agreed-upon levels of performance.

10. Q: How can you integrate ServiceNow with other applications and systems?

A: ServiceNow provides REST APIs and integration capabilities with various third-party systems to facilitate seamless data exchange.

11. Q: What is the purpose of the Business Rules in ServiceNow?

A: Business Rules in ServiceNow are used to define custom logic and automate actions based on certain conditions or events.

12. Q: How do you track the status and progress of a Change Request in ServiceNow?

A: ServiceNow provides the Change Management module to track and manage the entire lifecycle of a Change Request.

13. Q: Explain the concept of "Knowledge Base" in ServiceNow.

A: The Knowledge Base in ServiceNow is a repository of articles, documents, and solutions used to capture and share knowledge with end-users and IT staff.

14. Q: How does ServiceNow handle Asset Management?

A: ServiceNow's Asset Management module allows organizations to track and manage their hardware and software assets throughout their lifecycle.

15. Q: What are the key roles in ServiceNow, and what are their responsibilities?

A: Some key roles in ServiceNow include Administrators, Developers, Service Desk Analysts, and IT Managers. Their responsibilities vary based on their roles.

16. Q: What is the purpose of ServiceNow MID Server?

A: ServiceNow MID Server is a software component that facilitates communication between ServiceNow and on-premises resources.

17. Q: How does ServiceNow handle security and access control?

A: ServiceNow uses roles, permissions, and access controls to ensure data security and restrict user access based on their roles.

18. Q: What is a Business Service in ServiceNow?

A: A Business Service in ServiceNow represents a set of interconnected applications and infrastructure components that work together to deliver a specific business function.

19. Q: How can you customize ServiceNow to meet specific business requirements?

A: ServiceNow allows customization using business rules, client scripts, UI policies, and various other customization options.

20. Q: Explain the purpose of the SLA (Service Level Agreement) in ServiceNow.

A: SLAs in ServiceNow define the expected level of service for IT processes and help ensure that agreed-upon service targets are met.

21. Q: What is the role of the ServiceNow Update Sets?

A: Update Sets allow developers to capture and package customizations and move them from one instance to another, facilitating easy deployment.

22. Q: How does ServiceNow handle Incident Escalation?

A: ServiceNow provides the ability to set up escalation rules to automatically escalate incidents based on defined criteria like response time or priority.

23. Q: What are the options available for importing data into ServiceNow?

A: Data can be imported into ServiceNow using the Import Sets or the Data Sources module.

24. Q: How can you schedule reports in ServiceNow?

A: ServiceNow provides the ability to schedule reports and dashboards to be delivered via email or displayed on the user's homepage.

25. Q: Explain the use of the ServiceNow Service Portal.

A: The Service Portal is a user-friendly self-service portal that allows end-users to access IT services, submit requests, and track progress.

26. Q: How can you perform data exports in ServiceNow?

A: Data exports can be performed using Export Sets, XML, or by exporting data through REST APIs.

27. Q: What is the purpose of the ServiceNow mobile app?

A: The ServiceNow mobile app allows users to access ServiceNow features and functionalities on their mobile devices.

28. Q: How does ServiceNow handle Service Level Management (SLM)?

A: ServiceNow provides SLAs, OLAs (Operational Level Agreements), and Underpinning Contracts to manage service levels effectively.

29. Q: Explain the use of the "Notify" functionality in ServiceNow.

A: The "Notify" functionality in ServiceNow allows users to send notifications to individuals or groups based on predefined conditions or events.

30. Q: What is the purpose of the "Record Producer" in ServiceNow?

A: The Record Producer in ServiceNow is used to create records in different tables through a guided process, enabling the creation of custom forms for user requests.

31. Q: How can you integrate ServiceNow with email?

A: ServiceNow provides email integration, allowing users to interact with the platform through email-based requests and notifications.

32. Q: What are the benefits of using ServiceNow Discovery?

A: ServiceNow Discovery automatically discovers and maps the configuration items in an organization's IT environment, aiding in accurate and up-to-date CMDB information.

33. Q: How does ServiceNow handle Problem Management?

A: ServiceNow's Problem Management module helps identify and resolve the root causes of incidents and recurring problems.

34. Q: What is the ServiceNow IntegrationHub?

A: IntegrationHub is a part of ServiceNow's Integration Platform that enables integration with third-party applications through pre-built connectors.

35. Q: How can you create a custom application in ServiceNow?

A: Custom applications can be created using the "Application Creator" feature in ServiceNow.

36. Q: Explain the purpose of ServiceNow Update Sets.

A: Update Sets allow developers to capture and package customizations and move them from one instance to another, facilitating easy deployment.

37. Q: How does ServiceNow handle Incident Escalation?

A: ServiceNow provides the ability to set up escalation rules to automatically escalate incidents based on defined criteria like response time or priority.

38. Q: What are the options available for importing data into ServiceNow?

A: Data can be imported into ServiceNow using the Import Sets or the Data Sources module.

39. Q: How can you schedule reports in ServiceNow?

A: ServiceNow provides the ability to schedule reports and dashboards to be delivered via email or displayed on the user's homepage.

40. Q: Explain the use of the ServiceNow Service Portal.

A: The Service Portal is a user-friendly self-service portal that allows end-users to access IT services, submit requests, and track progress.

41. Q: How can you perform data exports in ServiceNow?

A: Data exports can be performed using Export Sets, XML, or by exporting data through REST APIs.

42. Q: What is the purpose of the ServiceNow mobile app?

A: The ServiceNow mobile app allows users to access ServiceNow features and functionalities on their mobile devices.

43. Q: How does ServiceNow handle Service Level Management (SLM)?

A: ServiceNow provides SLAs, OLAs (Operational Level Agreements), and Underpinning Contracts to manage service levels effectively.

44. Q: Explain the use of the "Notify" functionality in ServiceNow.

A: The "Notify" functionality in ServiceNow allows users to send notifications to individuals or groups based on predefined conditions or events.

45. Q: What is the purpose of the "Record Producer" in ServiceNow?

A: The Record Producer in ServiceNow is used to create records in different tables through a guided process, enabling the creation of custom forms for user requests.

46. Q: How can you integrate ServiceNow with email?

A: ServiceNow provides email integration, allowing users to interact with the platform through email-based requests and notifications.

47. Q: What are the benefits of using ServiceNow Discovery?

A: ServiceNow Discovery automatically discovers and maps the configuration items in an organization's IT environment, aiding in accurate and up-to-date CMDB information.

48. Q: How does ServiceNow handle Problem Management?

A: ServiceNow's Problem Management module helps identify and resolve the root causes of incidents and recurring problems.

49. Q: What is the ServiceNow IntegrationHub?

A: IntegrationHub is a part of ServiceNow's Integration Platform that enables integration with third-party applications through pre-built connectors.

50. Q: How can you create a custom application in ServiceNow?

A: Custom applications can be created using the "Application Creator" feature in ServiceNow.

Course Quiz Back to Top
Start Quiz
Q1. What are the payment options?
A1. We have multiple payment options: 1) Book your course on our webiste by clicking on Buy this course button on top right of this course page 2) Pay via Invoice using any credit or debit card 3) Pay to our UK or India bank account 4) If your HR or employer is making the payment, then we can send them an invoice to pay.

Q2. Will I get certificate?
A2. Yes, you will receive course completion certificate from Uplatz confirming that you have completed this course with Uplatz. Once you complete your learning please submit this for to request for your certificate https://training.uplatz.com/certificate-request.php

Q3. How long is the course access?
A3. All our video courses comes with lifetime access. Once you purchase a video course with Uplatz you have lifetime access to the course i.e. forever. You can access your course any time via our website and/or mobile app and learn at your own convenience.

Q4. Are the videos downloadable?
A4. Video courses cannot be downloaded, but you have lifetime access to any video course you purchase on our website. You will be able to play the videos on our our website and mobile app.

Q5. Do you take exam? Do I need to pass exam? How to book exam?
A5. We do not take exam as part of the our training programs whether it is video course or live online class. These courses are professional courses and are offered to upskill and move on in the career ladder. However if there is an associated exam to the subject you are learning with us then you need to contact the relevant examination authority for booking your exam.

Q6. Can I get study material with the course?
A6. The study material might or might not be available for this course. Please note that though we strive to provide you the best materials but we cannot guarantee the exact study material that is mentioned anywhere within the lecture videos. Please submit study material request using the form https://training.uplatz.com/study-material-request.php

Q7. What is your refund policy?
A7. Please refer to our Refund policy mentioned on our website, here is the link to Uplatz refund policy https://training.uplatz.com/refund-and-cancellation-policy.php

Q8. Do you provide any discounts?
A8. We run promotions and discounts from time to time, we suggest you to register on our website so you can receive our emails related to promotions and offers.

Q9. What are overview courses?
A9. Overview courses are 1-2 hours short to help you decide if you want to go for the full course on that particular subject. Uplatz overview courses are either free or minimally charged such as GBP 1 / USD 2 / EUR 2 / INR 100

Q10. What are individual courses?
A10. Individual courses are simply our video courses available on Uplatz website and app across more than 300 technologies. Each course varies in duration from 5 hours uptop 150 hours. Check all our courses here https://training.uplatz.com/online-it-courses.php?search=individual

Q11. What are bundle courses?
A11. Bundle courses offered by Uplatz are combo of 2 or more video courses. We have Bundle up the similar technologies together in Bundles so offer you better value in pricing and give you an enhaced learning experience. Check all Bundle courses here https://training.uplatz.com/online-it-courses.php?search=bundle

Q12. What are Career Path programs?
A12. Career Path programs are our comprehensive learning package of video course. These are combined in a way by keeping in mind the career you would like to aim after doing career path program. Career path programs ranges from 100 hours to 600 hours and covers wide variety of courses for you to become an expert on those technologies. Check all Career Path Programs here https://training.uplatz.com/online-it-courses.php?career_path_courses=done

Q13. What are Learning Path programs?
A13. Learning Path programs are dedicated courses designed by SAP professionals to start and enhance their career in an SAP domain. It covers from basic to advance level of all courses across each business function. These programs are available across SAP finance, SAP Logistics, SAP HR, SAP succcessfactors, SAP Technical, SAP Sales, SAP S/4HANA and many more Check all Learning path here https://training.uplatz.com/online-it-courses.php?learning_path_courses=done

Q14. What are Premium Career tracks?
A14. Premium Career tracks are programs consisting of video courses that lead to skills required by C-suite executives such as CEO, CTO, CFO, and so on. These programs will help you gain knowledge and acumen to become a senior management executive.

Q15. How unlimited subscription works?
A15. Uplatz offers 2 types of unlimited subscription, Monthly and Yearly. Our monthly subscription give you unlimited access to our more than 300 video courses with 6000 hours of learning content. The plan renews each month. Minimum committment is for 1 year, you can cancel anytime after 1 year of enrolment. Our yearly subscription gives you unlimited access to our more than 300 video courses with 6000 hours of learning content. The plan renews every year. Minimum committment is for 1 year, you can cancel the plan anytime after 1 year. Check our monthly and yearly subscription here https://training.uplatz.com/online-it-courses.php?search=subscription

Q16. Do you provide software access with video course?
A16. Software access can be purchased seperately at an additional cost. The cost varies from course to course but is generally in between GBP 20 to GBP 40 per month.

Q17. Does your course guarantee a job?
A17. Our course is designed to provide you with a solid foundation in the subject and equip you with valuable skills. While the course is a significant step toward your career goals, its important to note that the job market can vary, and some positions might require additional certifications or experience. Remember that the job landscape is constantly evolving. We encourage you to continue learning and stay updated on industry trends even after completing the course. Many successful professionals combine formal education with ongoing self-improvement to excel in their careers. We are here to support you in your journey!

Q18. Do you provide placement services?
A18. While our course is designed to provide you with a comprehensive understanding of the subject, we currently do not offer placement services as part of the course package. Our main focus is on delivering high-quality education and equipping you with essential skills in this field. However, we understand that finding job opportunities is a crucial aspect of your career journey. We recommend exploring various avenues to enhance your job search:
a) Career Counseling: Seek guidance from career counselors who can provide personalized advice and help you tailor your job search strategy.
b) Networking: Attend industry events, workshops, and conferences to build connections with professionals in your field. Networking can often lead to job referrals and valuable insights.
c) Online Professional Network: Leverage platforms like LinkedIn, a reputable online professional network, to explore job opportunities that resonate with your skills and interests.
d) Online Job Platforms: Investigate prominent online job platforms in your region and submit applications for suitable positions considering both your prior experience and the newly acquired knowledge. e.g in UK the major job platforms are Reed, Indeed, CV library, Total Jobs, Linkedin.
While we may not offer placement services, we are here to support you in other ways. If you have any questions about the industry, job search strategies, or interview preparation, please dont hesitate to reach out. Remember that taking an active role in your job search process can lead to valuable experiences and opportunities.

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Q20. How do I access my course after payment?
A20. Once you have made the payment on our website, you can access your course by clicking on the "My Courses" option in the main menu or by navigating to your profile, then the student dashboard, and finally selecting "Video Courses".

Q21. Can I get help from a tutor if I have doubts while learning from a video course?
A21. Tutor support is not available for our video course. If you believe you require assistance from a tutor, we recommend considering our live class option. Please contact our team for the most up-to-date availability. The pricing for live classes typically begins at USD 999 and may vary.
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