By the end of this course, learners will be able to:

1. Navigate and customize the ServiceNow platform and interface

2. Create custom applications and data models

3. Build tables, forms, and views using Form Designer and Schema Map

4. Write Client Scripts, UI Policies, and server-side Business Rules

5. Use GlideRecord, GlideAjax, and other Glide APIs for scripting

6. Automate processes using Flow Designer, Workflows, and Script Actions

7. Create and manage REST and SOAP integrations with third-party systems

8. Use Update Sets and Application Repository for version control

9. Configure Access Control Rules (ACLs), roles, and security permissions

10. Deploy custom applications and support platform administration.
    

ServiceNow - Course Syllabus

1. ServiceNow Fundamentals Introduction

2. ServiceNow Platform and Architecture Overview

3. ServiceNow Platform User Interface

4. Branding

5. Lists and Filters

6. Forms

7. Task Management

8. Notifications

9. Reporting and Dashboards inc. Performance Analytics

10. Knowledge Management

11. Service Catalog and Administration + Request Management

12. Flow Designer Overview

13. Events

14. Instance Stats

15. Data Schema

16. Access Control

17. Importing Data

18. Configuration Management (CMDB)

19. Platform Scripting

20. Migration and Integration

21. Custom Application Development

22. ServiceNow Mobile Apps

23. ServiceNow Portal

24. ServiceNow Virtual Agent Overview

25. ITSM Overview

26. ServiceNow ITSM - Incident

27. ServiceNow ITSM - Problem

28. ServiceNow ITSM - Change

29. Q&A - Practice Questions for CSA

30. Next Steps in the journey inc. certifications overview

This course will teach you all you need to know about using the ServiceNow platform for scripting. Scripting on the ServiceNow platform is a prerequisite for every excellent ServiceNow administrator, whether you're designing bespoke apps or making complex modifications.

This ServiceNow course will provide you knowledge of how to effectively administer a ServiceNow instance and prepare you for the ServiceNow Certified System Administrator test, whether you are new to ServiceNow or need a refresher.

Upon successful completion of the ServiceNow Developer course, learners will receive a Course Completion Certificate from Uplatz, validating their skills in configuring, developing, and customizing applications on the Now Platform.

This certificate demonstrates that you have gained hands-on experience in ServiceNow’s development tools including Flow Designer, Glide scripting, REST integrations, and security configuration. It also signifies your ability to work with real enterprise use cases using best practices for modular application development.

Whether you’re aiming to earn the official ServiceNow Certified Application Developer (CAD) certification or start a career as a full-time ServiceNow developer or consultant, this certification strengthens your credibility and showcases your job-readiness. You can add the certificate to your resume, portfolio, and LinkedIn to demonstrate your expertise to employers and clients.

ServiceNow Developers are in strong demand across industries as organizations seek to automate services and workflows in IT, HR, customer operations, security, and compliance. The platform’s rapid adoption by Fortune 500 companies, governments, and service providers has created a steady need for skilled professionals who can build, customize, and maintain scalable solutions on the Now Platform.

Career roles include:

• ServiceNow Developer
  
• ServiceNow Technical Consultant
• ServiceNow Integration Developer
• ITSM/ITOM Engineer
• Platform Engineer
• ServiceNow Architect (with experience)

You’ll be prepared to work in both implementation projects and internal development teams, contributing to digital transformation initiatives and process automation. With skills in both no-code and scripted development, you’ll be able to take on responsibilities ranging from custom application design to API-based integrations and performance tuning.

Industries hiring ServiceNow professionals include IT services, banking, government, healthcare, telecom, and retail. Top ServiceNow consulting partners such as Accenture, Infosys, TCS, Capgemini, DXC, and Deloitte are constantly recruiting for ServiceNow talent across levels.

As you gain experience, you can grow into roles such as Lead Developer, Platform Owner, or Solution Architect—further increasing your value in the job market and your long-term earning potential.

1. What is ServiceNow?
ServiceNow is a cloud-based platform used to automate workflows and manage business processes across IT, HR, security, and customer service.

2. What is the difference between Client Script and Business Rule?
Client Scripts run on the browser side and affect the UI, while Business Rules run on the server side and affect data handling and logic.

3. What is GlideRecord used for?
GlideRecord is a JavaScript API used for querying and manipulating records in ServiceNow tables.

4. What is a Scoped Application in ServiceNow?
A scoped app is a custom application with its own namespace, designed to isolate logic and avoid conflicts with other applications.

5. How does ServiceNow integrate with external systems?
It uses REST/SOAP APIs, IntegrationHub, and third-party connectors for integrations.

6. What are Update Sets?
Update Sets are used to capture platform changes and move them from one ServiceNow instance to another.

7. What is Flow Designer?
A no-code/low-code interface used to automate processes through flows and actions without scripting.

8. What are ACLs in ServiceNow?
Access Control Lists (ACLs) define permissions for users and groups to access data and actions within the platform.

9. What is the difference between UI Policy and Data Policy?
UI Policies are applied on forms (client-side), whereas Data Policies are enforced regardless of data input method (form, import, API).

10. What is a Script Include?
Script Includes are reusable server-side scripts that can be called from Business Rules, Script Actions, or other server-side logic.