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ServiceNow Developer

Build, Automate, and Extend Workflows with ServiceNow: Master Platform Scripting, Configuration, and Integration. Become a ServiceNow Specialist.
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Save 59% Offer ends on 31-Dec-2025
Course Duration: 21 Hours
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ServiceNow Developer – Self-Paced Online Course

ServiceNow is transforming how organizations manage digital workflows across IT, HR, customer service, security, and more. With global enterprises adopting ServiceNow to automate tasks, streamline service delivery, and increase efficiency, skilled developers are in high demand. This comprehensive self-paced course is designed to take you from beginner to job-ready ServiceNow Developer with in-depth coverage of configuration, scripting, and application development on the Now Platform.

Whether you're new to ServiceNow or looking to sharpen your platform development skills, this course provides hands-on training in building scalable solutions that solve real enterprise problems. The curriculum is designed to give you practical experience with essential ServiceNow concepts like tables, forms, client and server scripts, Glide APIs, Flow Designer, UI policies, ACLs, and REST integrations.

You’ll start by learning the basics of the ServiceNow architecture, data model, and navigation through the platform’s intuitive interface. From there, you’ll explore core development concepts like creating custom applications, managing form layouts, configuring business rules, and automating processes using Flow Designer and workflows. You’ll build real-world projects that reflect actual business use cases—ranging from incident management to onboarding automation.

The course emphasizes both low-code/no-code configuration and advanced customizations using JavaScript-based scripting on both client-side (Client Scripts, UI Policies) and server-side (Business Rules, Script Includes, Scheduled Jobs). You’ll gain a deep understanding of GlideRecord for querying data, GlideAjax for asynchronous communication, and Script Actions for real-time responses.

In addition, you’ll master ServiceNow integration capabilities by learning how to connect the platform with third-party systems using REST and SOAP APIs. Topics such as importing external data, creating IntegrationHub spokes, and securing API calls are covered in detail, helping you build a strong foundation in ServiceNow’s extensibility.

Security is a critical aspect of ServiceNow development, and this course ensures you understand Access Control Rules (ACLs), roles, and permissions for enforcing data privacy and access governance. You’ll also explore how to use update sets and version control to manage deployments and collaborate with teams.

Each module in the course is structured to offer step-by-step instruction, real-world exercises, and practical challenges to reinforce learning. You’ll work within the ServiceNow Personal Developer Instance (PDI)—a real development environment provided free by ServiceNow—to practice and build your own applications.

Upon completing this course, you’ll be fully equipped to take on ServiceNow Developer roles, support implementation projects, or pursue official ServiceNow certifications such as the Certified Application Developer (CAD). You’ll be able to design custom applications, automate workflows, troubleshoot errors, integrate systems, and support digital transformation initiatives in any organization.

This course is ideal for IT professionals, developers, business analysts, or system administrators who want to deepen their knowledge and expand their careers with ServiceNow. With lifetime access to course materials, downloadable resources, expert support, and continuous updates, this program is your long-term companion to mastering the Now Platform.

 

Course/Topic 1 - Course access through Google Drive

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Course Objectives Back to Top

By the end of this course, learners will be able to:

  1. Navigate and customize the ServiceNow platform and interface

  2. Create custom applications and data models

  3. Build tables, forms, and views using Form Designer and Schema Map

  4. Write Client Scripts, UI Policies, and server-side Business Rules

  5. Use GlideRecord, GlideAjax, and other Glide APIs for scripting

  6. Automate processes using Flow Designer, Workflows, and Script Actions

  7. Create and manage REST and SOAP integrations with third-party systems

  8. Use Update Sets and Application Repository for version control

  9. Configure Access Control Rules (ACLs), roles, and security permissions

  10. Deploy custom applications and support platform administration.

Course Syllabus Back to Top

ServiceNow - Course Syllabus

1. ServiceNow Fundamentals Introduction

2. ServiceNow Platform and Architecture Overview

3. ServiceNow Platform User Interface

4. Branding

5. Lists and Filters

6. Forms

7. Task Management

8. Notifications

9. Reporting and Dashboards inc. Performance Analytics

10. Knowledge Management

11. Service Catalog and Administration + Request Management

12. Flow Designer Overview

13. Events

14. Instance Stats

15. Data Schema

16. Access Control

17. Importing Data

18. Configuration Management (CMDB)

19. Platform Scripting

20. Migration and Integration

21. Custom Application Development

22. ServiceNow Mobile Apps

23. ServiceNow Portal

24. ServiceNow Virtual Agent Overview

25. ITSM Overview

26. ServiceNow ITSM - Incident

27. ServiceNow ITSM - Problem

28. ServiceNow ITSM - Change

29. Q&A - Practice Questions for CSA

30. Next Steps in the journey inc. certifications overview

This course will teach you all you need to know about using the ServiceNow platform for scripting. Scripting on the ServiceNow platform is a prerequisite for every excellent ServiceNow administrator, whether you're designing bespoke apps or making complex modifications.

This ServiceNow course will provide you knowledge of how to effectively administer a ServiceNow instance and prepare you for the ServiceNow Certified System Administrator test, whether you are new to ServiceNow or need a refresher.

Certification Back to Top

Upon successful completion of the ServiceNow Developer course, learners will receive a Course Completion Certificate from Uplatz, validating their skills in configuring, developing, and customizing applications on the Now Platform.

This certificate demonstrates that you have gained hands-on experience in ServiceNow’s development tools including Flow Designer, Glide scripting, REST integrations, and security configuration. It also signifies your ability to work with real enterprise use cases using best practices for modular application development.

Whether you’re aiming to earn the official ServiceNow Certified Application Developer (CAD) certification or start a career as a full-time ServiceNow developer or consultant, this certification strengthens your credibility and showcases your job-readiness. You can add the certificate to your resume, portfolio, and LinkedIn to demonstrate your expertise to employers and clients.

 

Career & Jobs Back to Top

ServiceNow Developers are in strong demand across industries as organizations seek to automate services and workflows in IT, HR, customer operations, security, and compliance. The platform’s rapid adoption by Fortune 500 companies, governments, and service providers has created a steady need for skilled professionals who can build, customize, and maintain scalable solutions on the Now Platform.

Career roles include:

  • ServiceNow Developer
  • ServiceNow Technical Consultant
  • ServiceNow Integration Developer
  • ITSM/ITOM Engineer
  • Platform Engineer
  • ServiceNow Architect (with experience)

You’ll be prepared to work in both implementation projects and internal development teams, contributing to digital transformation initiatives and process automation. With skills in both no-code and scripted development, you’ll be able to take on responsibilities ranging from custom application design to API-based integrations and performance tuning.

Industries hiring ServiceNow professionals include IT services, banking, government, healthcare, telecom, and retail. Top ServiceNow consulting partners such as Accenture, Infosys, TCS, Capgemini, DXC, and Deloitte are constantly recruiting for ServiceNow talent across levels.

As you gain experience, you can grow into roles such as Lead Developer, Platform Owner, or Solution Architect—further increasing your value in the job market and your long-term earning potential.

 

Interview Questions Back to Top

1. What is ServiceNow?
ServiceNow is a cloud-based platform used to automate workflows and manage business processes across IT, HR, security, and customer service.

2. What is the difference between Client Script and Business Rule?
Client Scripts run on the browser side and affect the UI, while Business Rules run on the server side and affect data handling and logic.

3. What is GlideRecord used for?
GlideRecord is a JavaScript API used for querying and manipulating records in ServiceNow tables.

4. What is a Scoped Application in ServiceNow?
A scoped app is a custom application with its own namespace, designed to isolate logic and avoid conflicts with other applications.

5. How does ServiceNow integrate with external systems?
It uses REST/SOAP APIs, IntegrationHub, and third-party connectors for integrations.

6. What are Update Sets?
Update Sets are used to capture platform changes and move them from one ServiceNow instance to another.

7. What is Flow Designer?
A no-code/low-code interface used to automate processes through flows and actions without scripting.

8. What are ACLs in ServiceNow?
Access Control Lists (ACLs) define permissions for users and groups to access data and actions within the platform.

9. What is the difference between UI Policy and Data Policy?
UI Policies are applied on forms (client-side), whereas Data Policies are enforced regardless of data input method (form, import, API).

10. What is a Script Include?
Script Includes are reusable server-side scripts that can be called from Business Rules, Script Actions, or other server-side logic.

Course Quiz Back to Top
Start Quiz
Q1. What are the payment options?
A1. We have multiple payment options: 1) Book your course on our webiste by clicking on Buy this course button on top right of this course page 2) Pay via Invoice using any credit or debit card 3) Pay to our UK or India bank account 4) If your HR or employer is making the payment, then we can send them an invoice to pay.

Q2. Will I get certificate?
A2. Yes, you will receive course completion certificate from Uplatz confirming that you have completed this course with Uplatz. Once you complete your learning please submit this for to request for your certificate https://training.uplatz.com/certificate-request.php

Q3. How long is the course access?
A3. All our video courses comes with lifetime access. Once you purchase a video course with Uplatz you have lifetime access to the course i.e. forever. You can access your course any time via our website and/or mobile app and learn at your own convenience.

Q4. Are the videos downloadable?
A4. Video courses cannot be downloaded, but you have lifetime access to any video course you purchase on our website. You will be able to play the videos on our our website and mobile app.

Q5. Do you take exam? Do I need to pass exam? How to book exam?
A5. We do not take exam as part of the our training programs whether it is video course or live online class. These courses are professional courses and are offered to upskill and move on in the career ladder. However if there is an associated exam to the subject you are learning with us then you need to contact the relevant examination authority for booking your exam.

Q6. Can I get study material with the course?
A6. The study material might or might not be available for this course. Please note that though we strive to provide you the best materials but we cannot guarantee the exact study material that is mentioned anywhere within the lecture videos. Please submit study material request using the form https://training.uplatz.com/study-material-request.php

Q7. What is your refund policy?
A7. Please refer to our Refund policy mentioned on our website, here is the link to Uplatz refund policy https://training.uplatz.com/refund-and-cancellation-policy.php

Q8. Do you provide any discounts?
A8. We run promotions and discounts from time to time, we suggest you to register on our website so you can receive our emails related to promotions and offers.

Q9. What are overview courses?
A9. Overview courses are 1-2 hours short to help you decide if you want to go for the full course on that particular subject. Uplatz overview courses are either free or minimally charged such as GBP 1 / USD 2 / EUR 2 / INR 100

Q10. What are individual courses?
A10. Individual courses are simply our video courses available on Uplatz website and app across more than 300 technologies. Each course varies in duration from 5 hours uptop 150 hours. Check all our courses here https://training.uplatz.com/online-it-courses.php?search=individual

Q11. What are bundle courses?
A11. Bundle courses offered by Uplatz are combo of 2 or more video courses. We have Bundle up the similar technologies together in Bundles so offer you better value in pricing and give you an enhaced learning experience. Check all Bundle courses here https://training.uplatz.com/online-it-courses.php?search=bundle

Q12. What are Career Path programs?
A12. Career Path programs are our comprehensive learning package of video course. These are combined in a way by keeping in mind the career you would like to aim after doing career path program. Career path programs ranges from 100 hours to 600 hours and covers wide variety of courses for you to become an expert on those technologies. Check all Career Path Programs here https://training.uplatz.com/online-it-courses.php?career_path_courses=done

Q13. What are Learning Path programs?
A13. Learning Path programs are dedicated courses designed by SAP professionals to start and enhance their career in an SAP domain. It covers from basic to advance level of all courses across each business function. These programs are available across SAP finance, SAP Logistics, SAP HR, SAP succcessfactors, SAP Technical, SAP Sales, SAP S/4HANA and many more Check all Learning path here https://training.uplatz.com/online-it-courses.php?learning_path_courses=done

Q14. What are Premium Career tracks?
A14. Premium Career tracks are programs consisting of video courses that lead to skills required by C-suite executives such as CEO, CTO, CFO, and so on. These programs will help you gain knowledge and acumen to become a senior management executive.

Q15. How unlimited subscription works?
A15. Uplatz offers 2 types of unlimited subscription, Monthly and Yearly. Our monthly subscription give you unlimited access to our more than 300 video courses with 6000 hours of learning content. The plan renews each month. Minimum committment is for 1 year, you can cancel anytime after 1 year of enrolment. Our yearly subscription gives you unlimited access to our more than 300 video courses with 6000 hours of learning content. The plan renews every year. Minimum committment is for 1 year, you can cancel the plan anytime after 1 year. Check our monthly and yearly subscription here https://training.uplatz.com/online-it-courses.php?search=subscription

Q16. Do you provide software access with video course?
A16. Software access can be purchased seperately at an additional cost. The cost varies from course to course but is generally in between GBP 20 to GBP 40 per month.

Q17. Does your course guarantee a job?
A17. Our course is designed to provide you with a solid foundation in the subject and equip you with valuable skills. While the course is a significant step toward your career goals, its important to note that the job market can vary, and some positions might require additional certifications or experience. Remember that the job landscape is constantly evolving. We encourage you to continue learning and stay updated on industry trends even after completing the course. Many successful professionals combine formal education with ongoing self-improvement to excel in their careers. We are here to support you in your journey!

Q18. Do you provide placement services?
A18. While our course is designed to provide you with a comprehensive understanding of the subject, we currently do not offer placement services as part of the course package. Our main focus is on delivering high-quality education and equipping you with essential skills in this field. However, we understand that finding job opportunities is a crucial aspect of your career journey. We recommend exploring various avenues to enhance your job search:
a) Career Counseling: Seek guidance from career counselors who can provide personalized advice and help you tailor your job search strategy.
b) Networking: Attend industry events, workshops, and conferences to build connections with professionals in your field. Networking can often lead to job referrals and valuable insights.
c) Online Professional Network: Leverage platforms like LinkedIn, a reputable online professional network, to explore job opportunities that resonate with your skills and interests.
d) Online Job Platforms: Investigate prominent online job platforms in your region and submit applications for suitable positions considering both your prior experience and the newly acquired knowledge. e.g in UK the major job platforms are Reed, Indeed, CV library, Total Jobs, Linkedin.
While we may not offer placement services, we are here to support you in other ways. If you have any questions about the industry, job search strategies, or interview preparation, please dont hesitate to reach out. Remember that taking an active role in your job search process can lead to valuable experiences and opportunities.

Q19. How do I enrol in Uplatz video courses?
A19. To enroll, click on "Buy This Course," You will see this option at the top of the page.
a) Choose your payment method.
b) Stripe for any Credit or debit card from anywhere in the world.
c) PayPal for payments via PayPal account.
d) Choose PayUmoney if you are based in India.
e) Start learning: After payment, your course will be added to your profile in the student dashboard under "Video Courses".

Q20. How do I access my course after payment?
A20. Once you have made the payment on our website, you can access your course by clicking on the "My Courses" option in the main menu or by navigating to your profile, then the student dashboard, and finally selecting "Video Courses".

Q21. Can I get help from a tutor if I have doubts while learning from a video course?
A21. Tutor support is not available for our video course. If you believe you require assistance from a tutor, we recommend considering our live class option. Please contact our team for the most up-to-date availability. The pricing for live classes typically begins at USD 999 and may vary.
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BUY THIS COURSE (GBP 12 GBP 29)