By the end of this course, learners will be able to:

1. Set up and configure Jira projects, issue types, fields, and screen schemes.
2. Understand the structure of workflows, validations, and conditions.
3. Build agile boards (Scrum and Kanban), filters, and interactive dashboards.
4. Administer Jira environments, manage plugins, and configure permissions.
5. Work with test management tools like Xray, Zephyr, and scripting with ScriptRunner and SIL.
6. Plan Jira upgrades, troubleshoot errors, and perform data center migrations.
7. Create and manage collaborative documentation in Confluence.
8. Use Confluence plugins such as Draw.io, Comala, and PlantUML.

Course Syllabus

1. Jira Overview and Project Creation
2. Understanding Schemas and Fields
3. Admin Console and Project Configurations
4. Screen Schema and Priority Schema Concepts
5. Associating Screen Schema with Issue Type
6. Basics of Workflow Creation
7. Condition Validations and Workflow Deep Dive
8. Filters and Dashboards – Part 1 & 2
9. Scrum and Kanban Boards
10. Agile Methodology (Scrum & Kanban)
11. Board Creation
12. Jira Admin Roles and Responsibilities
13. Jira Environment and Product Info
14. Plugins: Structure, JSU, EazyBI, Power Scripts, SIL Scripts, ScriptRunner (Groovy), Xray, Zephyr, and other test tools
15. Jira Service Management – Introduction & Features
16. Request Types, Refined Forms, and Email Settings
17. JSM Plugins: Refined, Feature Bundle
18. Jira Data Center Version Upgrade
19. Upgrade Planning and Linux Server Files/Folders
20. Troubleshooting Upgrade Errors
21. Jira Migrations & CMJ Plugin Usage
22. Introduction to Confluence
23. Confluence Plugins: Comala, Teams, PlantUML, Draw.io
24. Confluence Upgrade Steps
25. Best Practices for Jira Admins
26. Jira and Confluence Interview Questions

Upon successful completion of the Jira and Confluence course, learners will receive a Course Completion Certificate from Uplatz, acknowledging their comprehensive knowledge of project management and team collaboration with Atlassian tools.

This certification is a strong credential for those seeking roles in agile project management, product delivery, QA, DevOps, or IT support, where Jira and Confluence expertise is in high demand.

Additionally, this course prepares you with the practical knowledge needed to pursue Atlassian certification exams, such as Jira Project Administrator or Jira Administrator certification tracks.

With companies increasingly adopting agile workflows, Jira and Confluence skills are among the top requirements for modern tech teams. Completing this course positions you for specialized roles in agile delivery and administration.

Career Opportunities After This Course

1. Jira Administrator
2. Jira Project Manager / Coordinator
3. Agile Scrum Master (Jira Specialist)
4. Confluence Admin or Knowledge Manager
5. QA Engineer (Test Management with Jira/Xray)
6. DevOps Engineer using Jira & Confluence
7. Product Owner using Agile Tools
8. Atlassian Tools Consultant or Support Analyst

Industries Hiring Jira & Confluence Experts

• IT & Software Development
• E-commerce & Startups
• Banking and Financial Services
• Healthcare Tech
• Consulting Firms
• Government Projects & Defense Tech
• Education & EdTech

1. What is Jira used for in agile project management?

Jira is used to track issues, bugs, user stories, tasks, and project progress. It supports Scrum and Kanban methodologies with custom workflows.

2. What are screen schemes in Jira?
Screen schemes define which screens (create, view, edit) are shown for each issue operation. They are mapped to issue type screen schemes for granular control.

3. How is Jira different from Confluence?
Jira is a task and project management tool; Confluence is a collaboration and documentation platform. They integrate to link tasks with documentation seamlessly.

4. What are common plugins used in Jira?
Popular plugins include ScriptRunner, JSU Automation Suite, Structure, Power Scripts, Xray (test management), Zephyr, and EazyBI (reporting).

5. What is ScriptRunner in Jira?
ScriptRunner allows custom scripts in Groovy to automate Jira tasks, create listeners, conditions, validators, and post-functions.

6. How do you migrate Jira projects?
You can use the CMJ (Configuration Manager for Jira) plugin to export/import project configurations, schemes, and issues between instances.

7. What are Jira Service Management features?
JSM supports request queues, SLAs, forms, email channels, automation, and integration with knowledge bases for ITSM.

8. How do you handle upgrade errors in Jira Data Center?
Review logs, backup configs, validate app compatibility, ensure required files/folders are in place on Linux servers, and follow Atlassian upgrade guides.

9. What are Draw.io and Comala used for in Confluence?
Draw.io is used for diagrams; Comala enables document approval workflows within Confluence pages.

10. What are best practices for Jira administrators?
Maintain clean configurations, use shared schemes wisely, implement version control for scripts, document customizations, and monitor performance logs.

1. Who should enroll in this course?
IT professionals, project managers, scrum masters, QA testers, DevOps engineers, and anyone interested in managing software projects effectively.

2. Is this course beginner-friendly?
Yes, it starts with Jira basics and progressively covers advanced workflows, scripting, and plugins.

3. What tools do I need?
Access to Jira and Confluence Cloud or Server versions for hands-on practice is recommended.

4. Is this course self-paced?
Yes. Learn at your own speed with lifetime access to all video lessons and resources.

5. Will I receive a certificate?
Yes. A Uplatz Course Completion Certificate will be awarded to successful learners.

6. Does the course include Confluence as well?
Yes. Confluence is covered with installation, configuration, plugin usage, and upgrade practices.

7. Are Jira Service Management and test management tools included?
Yes, the course includes JSM fundamentals and tools like Xray, Zephyr, and test planning workflows.

8. What kind of support is provided?
You’ll get expert Q&A support, troubleshooting help, and community access.