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Avaya Aura® Contact Center Support
This course is designed for individuals responsible for the implementation, configuration and support of the Avaya Aura® Contact Center and those attempting to earn the ACSS - Avaya Aura® Contact Center Support credential.
Delivered to the student’s desktop with remote access to lab equipment, Avaya Aura® Contact Center Support consists of a combination of instructor presentations followed by hands-on exercises performed by students. Students will have an opportunity to ask questions and participate in discussions during the lectures and lab exercises.
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Course Objective
Key objectives for this course include the ability to:
- Describe how Avaya Aura® Contact Center supports SIP-enabled contact centers based on the Avaya Aura® Unified Communications (AAUC) platform.
- Describe the Avaya Aura® Unified Communications platform and the integration with Avaya Aura® Contact Center components.
- Identify the server hardware requirements for your Avaya Aura® Contact Center installation.
- Discuss the product licensing requirements for your Avaya Aura® Contact Center installation.
- Configure the Microsoft Windows Server 2012 operating system for your Avaya Aura® Contact Center installation
- Install the Avaya Aura® Contact Center application software and launch the Avaya Aura® Contact Center Ignition Wizard.
- Describe and commission the Avaya Aura® Media Server.
- Perform Contact Center Manager Administration commissioning tasks.
- Add the Communication Control Toolkit and Contact Center Multimedia servers in Contact Center Manager Administration.
- Add Agents in CCMA and configure the following: Avaya Agent Desktop (AAD) application, Route Points and Routes, Agent Desktop Displays (ADD)Tool and the CCT Reference Client.
- Install Orchestration Designer and create and test Scripts.
- Describe CCMA Client commissioning.
- Perform a Backup and Restore using the Database Maintenance Utility.
- Install the Avaya Aura® Contact Center application on the Standby server of a High Availability pair.
- Configure the Primary and Backup Avaya Aura® Media Server to support Avaya Aura® Contact Center High Availability.
- Perform an Avaya Aura® Contact Center Software Appliance model installation of a system using an OVA image file in VMware vSphere host.
Course Description
Avaya Aura Contact Center Support online course get started with avaya aura contact center credentials. Avaya Aura Contact Center Support online course intention is to provide a foundation to implement role-based avaya contact center support credential.
Avaya Aura Contact Center Support online course will allow the participants to understand the benefits of understanding the Avaya Aura Contact Center Support role.
Avaya Aura Contact Center Support online course is ideally developed for any individuals who wants to specialize in Avaya aura contact center support.
In the Avaya Aura Contact Center Support online training course, Uplatz provides an in-depth online training for the participants or learners to gain knowledge and able to detail avaya aura contact center support centers. Uplatz provides appropriate teaching and expertise training to equip the participants for implementing the learnt concepts in an enterprise.
Avaya Aura Contact Center Support online training course curriculum covers avaya aura contact center installation, support, CCMA client, VMware.
With the help of Avaya Aura Contact Center Support online course, the learners can discover:
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Inhouse Terminology and concepts related to the Avaya aura contact center support
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Know about image filing in VMware Vsphere host
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Able to implement backup and restore with database maintenance utility
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Able to understand software-defined secure networks
Uplatz provides an in-depth training to the learners to accelerate their knowledge and skill set required for an Avaya Aura Contact Center Support.
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Target Audience
Technicians responsible for ensuring the continuous operation of the Avaya Aura Contact Center system. Avaya employees, business partners, and customers with day-to-day maintenance, installation, and implementation responsibilities
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Avaya Aura® Contact Center Support
- 5C00030V-Avaya Aura® Contact Center Support
Avaya Aura Contact Center Support online certification course with the help of expert professionals training is recognized across the globe. Because of the increased adoption of the Avaya Aura Contact Center Support concepts in various companies the participants are able to find the job opportunity easily. The leading companies hire Avaya Aura Contact Center Support considering their skill of mastering avaya aura concepts. Avaya Aura Contact Center Support online certification course is known for their knowledge in managing Avaya Aura Contact Center Support system. After pursuing Avaya Aura Contact Center Support online certification course the participants can become as an avaya aura expert, contact center support, contact center administrator and can pursue a wide range of career paths
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