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                Deploying Cisco Unified Contact Center Enterprise Software
                                                                             30 Hours   
                                                                    
                                                    
                        Online 1:1 Instructor-led Training                        
                                                        
                                                                            GBP 2000                                                                    
                                            
                    
                    About this Course
                    
                        Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a instructor-led course presented by training partners. The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting.
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Course Objective
Target Audience
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Course Objective
- Identify the basic components and operations of the Unified CCE solution.
 - Use the available UCCE tools to complete a basic UCCE system installation.
 - Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment.
 - Install a basic CCE VXML Solution.
 - Install, configure and run a CCE Outbound Option Campaign.
 - Describe how to support CCE.
 
Target Audience
- Channel Partner / Reseller
 - Customer
 - Employee
 
Deploying Cisco Unified Contact Center Enterprise Software
                        Course Details & Curriculum
                    
                    
                    - Course Outline
 - Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
 - Module 2: Preparing UCCE for Basic IVR Scripting
 - Module 3: Preparing UCCE for Basic Agent Functionality
 - Module 4: Installing and Configuring CCE VXML Solution
 - Module 5: Installing CCE Outbound Option
 - Module 6: Supporting CCE
 

                        
                        
                        
                        


