This hands-on course will provide you with the key knowledge required to deploy and configure System Center 2012 R2 Service Manager locally or in the cloud.

Effective IT Service Management includes process-driven methodologies that cover a broad spectrum of IT functions. This can include change management, incident and problem management, and release management. Although no organization typically adopts any single IT Service Management methodology most organizations, depending on their size and nature of business, will adopt a combination of processes and functions from many different IT Service Management frameworks such as ITIL (IT Infrastructure Library) or MOF (Microsoft Operations Framework). In this course you will learn many of the ITIL and MOF best practices and procedures in delivering effective IT Service Management and how System Center 2012 R2 Service Manager can be used to implement them in your organization.

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Course Description

Microsoft IT Service Management with System Center Service Manager online course for role-based “Service Manager”. Microsoft IT Service Management with System Center Service Manager online course intention is to demonstrate the configuration of system center 2016 service manager.

Microsoft IT Service Management with System Center Service Manager online course will allow the participants to gain proficiency on deployment of system center 2016 service manager.

Microsoft IT Service Management with System Center Service Manager online course is ideally developed for administrator professionals who wants to get expertise in maintaining standards in system center 2016 service manager. 

In the Microsoft IT Service Management with System Center Service Manager online training course, Uplatz provides an in-depth online training for the participants or learners to gain knowledge on customizing the self-service portal. Uplatz provides appropriate teaching and expertise training to equip the participants for implementing the learnt concepts in an enterprise.

Microsoft IT Service Management with System Center Service Manager online training course curriculum covers Microsoft System Center 2016, Service manager overview, ITIL, MOF, IT service  management requrements.

With the help of Microsoft IT Service Management with System Center Service Manager online course, the learners can:

• Inhouse Terminology and concepts related to the Microsoft IT Service Management with System Center Service Manager

• How Service Manager accepts best practices using ITIL and Microsoft Operations Framework (MOF)

• Architecting and applying a System Center 2016 Service Manager deployment

• Advancing an existing Service Manager 2012 R2 environment to System Center 2016

• Customizing System Center 2016 Service Manager to stay in line with corporate standards

• Organizing incident and problem management

• Organizing activity, change, and release management

• Managing service requests

Uplatz provides an in-depth training to the learners to accelerate their knowledge and skill set required for a Microsoft Service Manager.

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Target Audience

This course is intended for Cloud and Datacenter Administrators who are new to System Center 2012 R2 Service Manager and are responsible for deploying, configuring and operating it in the cloud or their datacenter. This course will also help Cloud and Datacenter Administrators who are already familiar with Service Manager upgrade their skills to include the new features found in System Center 2012 R2 Service Manage

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• Describe Service Manager 2012 R2.
• Install Service Manager 2012 R2.
• Describe Service Manager usage cases.
• Configure base settings in Service Manager 2012 R2.
• Configure Incident and Problem Management.
• Configure Activity, Change, and Release Management.
• Configure and Manage Service Requests.
• Automate business processes with Service Manager and Orchestrator.
• Configure Service Level Management.
• Customize The Self-Service Portal.
• Use Reports and Analyze Data in Service Manager.
• Perform advanced troubleshooting and disaster recovery in Service Manager.
• Customize Service Manager Forms.