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SAP Customer Service Training course and certification

About this Course

Uplatz trainings Institute provides best SAP CS online training by our highly professional certified trainers. SAP Customer Service functionality contains the processes that a company requires to deliver the services are offered to customers. These services can be for warranties that are offered with products or warranties that are purchased by customers. Providing service to customers for either for warranties or repairs is important for a number of reasons. Primarily providing excellent customer service will help to develop customer loyalty. Customers are more likely to purchase from companies who have a high level of customer satisfaction.

SAP Customer Service Training

Course Details & Curriculum

Overview on Customer service
CS Integration with Other Modules
CS – SD Integration
CS – QM Integration
CS – FI Integration
CS – CO Integration
CS – PP Integration
CS – MM Integration
CS – HR Integration
Organisational elements in Customer service Module
Master data in Customer service
Installed Base Management
Functional Location
Equipment
Serial Number Management
Work Centre
Cost Centre
Activity
.Activity Pricing
Warranty & Types
Status Profiles
DIP Profile
In-House Repair Process

Service Notification

Repair Order
Service Order
Resource Related Billing

Repair-At-Site Process

Service Notification
Service Order
Resource Related Billing

Annual Maintenance Contract Process

Contracts
Task Lists
Maintenance Plan

Third Party Repair Process

Service Notification
Service Order
Rource Related Billing

Certification

Course Completion Certificate

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