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Salesforce Industries (Vlocity) is a powerful extension of the Salesforce platform that delivers industry-specific, pre-built solutions designed to accelerate digital transformation across major sectors such as Telecommunications, Financial Services, Insurance, Healthcare, Energy & Utilities, and the Public Sector. As companies shift from generic CRM configurations to industry-tailored digital experiences, Vlocity has emerged as a critical technology for enterprises seeking faster implementation, improved agility, and seamless integration of complex business processes.

This Uplatz course provides comprehensive, hands-on training in Salesforce Industries' core components — including OmniStudio, FlexCards, DataRaptors, Integration Procedures, and OmniScripts — enabling you to build dynamic, guided experiences and high-performance industry applications without heavy coding. Through real-world use cases, guided labs, and end-to-end project work, you will gain the practical skills required to design and deploy verticalized Salesforce solutions that meet the unique needs of modern enterprises.

🔍 What is Salesforce Industries (Vlocity)?

Salesforce Industries, previously known as Vlocity, is a suite of industry-cloud applications built on the Salesforce platform. It provides industry data models, pre-configured processes, and modular components designed specifically for vertical use cases. Instead of building custom functionality from scratch, organizations can leverage Vlocity’s ready-made frameworks to deliver solutions faster and with greater consistency.

Salesforce Industries includes:

• Telecommunications Cloud – service ordering, quote-to-order, subscriber management

• Financial Services Cloud – client onboarding, loan processing, advisory workflows

• Insurance Cloud – policy administration, claims processing, underwriting workflows

• Healthcare & Life Sciences Cloud – care programs, patient engagement, provider management

• Public Sector Solutions – permitting, licensing, case management

• Energy & Utilities Cloud – customer service, meter services, field operations

Each industry cloud comes with pre-built business processes (Industry Process Library) and industry-specific data models, making it one of the most efficient and scalable solutions available within the Salesforce ecosystem.

⚙️ How Salesforce Industries Works

Salesforce Industries is powered by OmniStudio, a declarative development suite that allows architects and developers to design complex experiences without extensive coding. The core components include:

• FlexCards – UI components that display contextual data and actions.

• OmniScripts – guided user workflows for step-by-step processes such as onboarding, claims submission, or service requests.

• DataRaptors – fast data extraction, transformation, and loading tools for Salesforce data.

• Integration Procedures – server-side processes that orchestrate multiple data calls into a single response.

• OmniStudio Data Model – industry-specific object structures that reduce the need for custom objects.

Together, these tools reduce manual development effort, improve maintainability, and deliver consistent user experiences across channels.

Vlocity also integrates seamlessly with Salesforce Sales, Service, Marketing, and Experience Clouds, as well as external ERP, billing, policy administration, and provider management systems using API-based integration patterns.

🏭 How Salesforce Industries Is Used in the Real World

Salesforce Industries is used globally by large enterprises that require robust, scalable, and highly specialized process automation. Some examples:

• Telecommunications:

  • Build guided order capture flows

  • Manage complex product catalogs

  • Automate quote-to-order and service activation

• Insurance:

  • Accelerate policy creation and underwriting

  • Handle claims processing and renewals

  • Improve customer self-service through guided digital forms

• Healthcare:

  • Manage care programs and patient engagement

  • Connect providers, payers, and members

  • Support patient onboarding and care coordination

• Financial Services:

  • Digitize client onboarding

  • Automate mortgage applications

  • Provide 360-degree customer views with contextual interactions

Companies like T-Mobile, Vodafone, Allianz, UnitedHealthcare, and Citizens Bank use Salesforce Industries to streamline operations and accelerate time to market by leveraging pre-built, configurable industry solutions.

🌟 Benefits of Learning Salesforce Industries (Vlocity)

Mastering Salesforce Industries offers several high-value advantages:

1. High Demand & Limited Talent Pool: Vlocity expertise is one of the most in-demand skill sets in the Salesforce ecosystem.

2. Industry Specialization: Learn how to design solutions tailored for Telecom, Insurance, Healthcare, Finance, and Government.

3. Declarative Development: Use OmniStudio to build complex, scalable workflows without writing large amounts of code.

4. Accelerated Digital Transformation: Help companies go live faster with industry-ready processes.

5. Career Growth: Opens doors to roles like Salesforce Industries Consultant, OmniStudio Developer, or Industry Cloud Architect.

6. Integration Skills: Learn how to orchestrate data from multiple systems using Integration Procedures.

7. Stronger Solution Design: Deep understanding of industry data models improves consulting, architecture, and implementation quality.

Professionals with Vlocity expertise often command higher compensation due to the complexity and specialization of the platform.

📘 What You’ll Learn in This Course

This course provides an end-to-end learning path covering:

• Salesforce Industries overview and architecture

• Industry Data Models and standard objects

• Introduction to OmniStudio & its capabilities

• Building interactive UIs with FlexCards

• Designing guided workflows using OmniScripts

• Creating data transformations with DataRaptors (Extract, Load, Transform)

• Orchestrating multi-step processes using Integration Procedures

• Implementing industry-specific use cases

• Debugging and testing OmniStudio applications

• Best practices for scalable industry cloud deployments

Every module includes hands-on exercises and real case scenarios drawn from Telecom, Insurance, and Healthcare industries.

🧠 How to Use This Course Effectively

To maximize your learning:

1. Begin with Vlocity’s Architecture: Understand the Industry Data Model before building processes.

2. Follow the Guided Labs: Build FlexCards, DataRaptors, and OmniScripts step-by-step.

3. Experiment with Real Use Cases: Implement industry flows like claims processing or order capture.

4. Practice Integration Procedures: Learn how to call external APIs and orchestrate responses.

5. Revisit Automation Modules: Consolidate your understanding of logic-based flows and integrations.

6. Complete the Capstone Project: Build a full industry cloud solution resembling real customer requirements.

7. Review & Refine: Repeat complex modules to strengthen conceptual clarity.

This course is structured to help you learn by doing, ensuring job-ready expertise for real implementations.

👩‍💻 Who Should Take This Course

This course is ideal for:

• Salesforce Administrators moving into industry cloud solutions

• Salesforce Developers wanting to master OmniStudio

• Consultants implementing Telecom, Insurance, or Healthcare clouds

• Technical Architects designing multi-system integrations

• Business Analysts working with vertical-specific requirements

• Job Seekers preparing for OmniStudio or Vlocity certification

No heavy programming knowledge is required — the tools are primarily declarative.

🧩 Course Format & Certification

This self-paced learning experience includes:

• HD video lectures

• Practical exercises and hands-on labs

• Downloadable assets & templates

• Real industry case studies

• A full end-to-end capstone project

• Lifetime access

• Uplatz Course Completion Certificate

Upon completing the course, learners gain certified proof of expertise in Salesforce Industries and OmniStudio.

🚀 Why This Course Stands Out

• Designed by industry-led Salesforce experts

• Covers both declarative and advanced integration capabilities

• Strong alignment with Salesforce Industries certification

• Real-world use cases from Telecom, Insurance, and Healthcare

• Practical, job-focused training with hands-on build exercises

This course ensures you are ready to support real Salesforce Industries implementations immediately.

🌐 Final Takeaway

As organizations adopt industry-specific Salesforce Clouds, demand for Vlocity-trained professionals is skyrocketing. With Salesforce continuing to expand its vertical solutions, mastering OmniStudio and the Vlocity ecosystem positions you as a high-value expert capable of delivering digital transformation in any enterprise environment.

The Salesforce Industries (Vlocity) course by Uplatz gives you the complete toolkit to design, automate, and deploy scalable industry cloud solutions. Whether you aim to become a Salesforce Industries Consultant, OmniStudio Developer, or Solution Architect, this course is your pathway to building high-impact, industry-grade applications.

Start your journey today and accelerate your career with Salesforce’s most powerful industry platform.