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Benefits Management and Business Acceptance
Course Overview
The Benefits Management and Business Acceptance course is for people who require an understanding of how business benefits are managed and how to facilitate their delivery. This course also considers how systems are tested for business acceptance. Key areas of the course include:
- Understanding the drivers for business change
- The business case
- Benefits management and planning
- User acceptance testing
- Test design and planning
Implementation of business solutions and delivery of business benefits The course underpins theoretical concepts with a realistic, practical case study, from which participants gain experience of applying benefits management and business acceptance techniques.
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Benefits Management and Business Acceptance
Course Content
Rationale for benefits management and business acceptance
- Lifecycle for business change
- The role and importance of benefits management
- The role and importance of business acceptance
Drivers for business change
- The business change lifecycle
- Internal and external drivers
- CSFs and KPIs
- Value propositions and the value chain
- Options for business change
The business case
- Structure and content of the business case
- Categories of business benefit
- Measuring benefits
- Quantifying benefits
Making the financial case
- Identifying and quantifying costs
- Investment Appraisal
- Payback
- Discounted cash flow/Net present value
- Internal rate of return
Planning for benefits management
- Benefit owners
- The benefits plan
- Benefit profiles
- The benefits dependency framework
User acceptance testing – testing for business acceptance
- Business acceptance in the 'V' model
- Principles and vocabulary of testing
- Testing roles and responsibilities
- The test process
- Functional and non-functional testing
- Test documentation
Test design techniques
- Activity diagrams
- Decision tables
- Decision trees
- State machine diagrams
Test planning, monitoring and control
- Progress monitoring and control
- Incident management
- Confirmation testing
Benefits management reviews
- Gateways – scheduled and unscheduled reviews
- Assessing the impact of change
Implementing business changes
- Impact on people and evolving attitudes to change
- Planning the implementation
- Implementation strategies
- Training/learning approaches
- Lewin’s model of change
Delivering business benefits
- Embedding business changes
- Lifecycle for benefits management
- Project and benefits reviews
- Disaggregating benefits
- Fragmentation of benefits
- Identifying and evaluating further benefits
The course prepares participants to attain the Professional Certification in Benefits Management and Business Acceptance offered by BCS, the Chartered Institute for IT. Candidates are required to pass a one-hour open book examination in order to acquire this Certification.
