Course Overview

On this Modelling Business Processes course, you, the business analyst, are provided with the framework, skills and techniques you need to enable you to successfully model business processes and deliver process improvements. As with all these courses, you’ll use a realistic ase study to practise the key techniques learned, including modelling an organisation, analysing tasks and managing and measuring processes.

We'll also cover other important, related issues such as human performance and process measurement, as well as theoretical concepts that are supported by detailed case studies. It's the perfect opportunity for you to apply your knowledge to both AS-IS and TO-BE process models.
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This is a Modelling Business Processes course by Uplatz. 

The organisational view

• The business environment
• Types of customer
• Value chain analysis and value propositions

Modelling business processes

• 'As is' business process models
• Business events and business rules
• Timescales

Analysing tasks

• Identifying tasks
• Documenting tasks
• Defining steps in the task
• Decisions and business rules

Human aspects of performance

• Support required
• Standards
• Skill requirements
• Feedback and consequences

Managing and measuring processes

• Organisation vs. customer expectations
• Customer value expectations
• Departmental and process measures

Process improvement and redesign

• 'To be' business process models
• Process problems:
  • Process disconnects
  • Handoffs and delays
  • Lack of IT support

• Process redesign patterns
  • Re-engineering
  • Simplification
  • Value-added
  • Automation

Implementation issues

• Organisation design
• People issues
• Procedure design
• Managing change

IT support for business processes

• Defining IT requirements from process models