Overview of this ITIL® Release, Control & Validation Course

What you will learn

The ITIL Continual Service Improvement course focuses on the industry practices in service management as they are detailed in the ITIL Continual Service Improvement publication. It also teaches how a review can be carried out on the organisation’s current products by following the strategy, design, transition and operation stages of the IT lifecycle.

During the ITIL Continual Service Improvement course students will be taught the following:

• The Continual Service Improvement Approach
• Identifying critical success factors, risks and challenges
• Key activities of the Seven-Step Improvement Process
• Measuring and reporting frameworks
• Roles and responsibilities to support the improvement process
• Creating Return on Investment

Upon completion of this course, students will have gained an understanding of how to implement and organise product and service reviews. This course provides 3 credits towards the 22 credits needed to gain the ITIL Expert certification.

What is included?

The ITIL Continual Service Improvement course includes 29 hours of in depth, online, video-based training, revision modules, 2 practice exams and 6 months access to the course.

ITIL Continual Service Improvement Course Assessment

In order to earn the ITIL Continual Service Improvement certification, students will need to study the ITIL Continual Service Improvement course and then need to pass the ITIL Continual Service Improvement exam. This is an internationally recognised certification.

Career Path Opportunities

The ITIL Continual Service Improvement course is suited for anyone looking to work in any of the following roles:

• IT Consultant
• IT Audit Manager
• IT Supervisor
• IT Manager
• IT Security Manager
• IT Planner

ITIL Continual Service Improvement Online Course Curriculum

• Introduction to Continual Service Improvement
• Continual Service Improvement Principles
• Continual Service Improvement Process
• Continual Service Improvement Methods and Techniques
• Organising for Continual Service Improvement
• Technology Considerations for Continual Service Improvement
• Implementing Continual Service Improvement
• Challenges, Critical Success Factors and Risks
• Exam Preparation