Overview of this ITIL® Service Offerings and Agreements Course

What you will learn

The ITIL Service Offerings and Agreements course will give students the ability to use the service offerings and agreements practices in a practical environment. This will help them to enable relationship management and financial management for IT services.

During the ITIL Service Offerings and Agreements course students will learn the following:

• The reliance upon a good business case
• Key processes needed to support service offerings
• Important considerations for continual improvement of these processes
• Technology and implementation considerations
• Value to the business of the Service Operation & Agreements processes

The ITIL Service Offerings and Agreements certification has become the leading intermediate qualification in the IT service management field. The ITIL Service Offerings and Agreements course will provide 4 credits towards the 22 credits that are required to gain the ITIL Expert certification.

ITIL Service Offerings and Agreements Course Assessment

To earn the ITIL Service Offerings and Agreements certification, you will need to study the ITIL Service Offerings and Agreements course. After that, you are required to pass the ITIL Service Offerings and Agreements exam. ITIL Service Offerings and Agreements is an internationally recognised certification.

What is included?

The ITIL Service Offerings and Agreements course includes 30 hours of in depth, online, video-based training, revision modules, 2 practice exams and 6 months access to the course.

Career Path Opportunities

The ITIL Service Offerings and Agreements course is suited for anyone looking to work in any of the following roles:

• Service Level Manager
• IT Supplier Manager
• Business Relationship Manager
• Financial Manager
• IT Manager

ITIL Service Offerings and Agreements Online Course Curriculum

• Introduction to Service Offerings & Agreements
• Service Portfolio Management
• Service Catalogue Management
• Service Level Management
• Demand Management
• Supplier Management
• Financial Management
• Business Relationship Management
• SOA roles and responsibilities
• Technology and implementation considerations
• Exam Preparation