Overview of this ITIL Service Operation Course

What you will learn

The ITIL Intermediate Module – Service Operation Certificate can be studied as a free-standing qualification or, alternatively, as part of the ITIL intermediate lifecycle stream. It is also a part of the modules that will lead to the ITIL Expert Certificate in IT Service Management.

This course will teach students about the management-level concepts and core information of the activities and techniques concerning service operation. There is a strong focus on the coordination of the activities that need to be executed in order to ensure that management of products produced or implemented during the service strategy, design and transition phases of the IT service lifecycle, are uninterrupted.

During the course, students will be taught a thorough understanding of the following:

• Technology considerations
• Service operation principles
• Service operation processes
• Implementation of service operation
• Organising for service operation
• Common service operation activities
• Challenges, critical success factors and risks

The course also has a strong focus on service desk and service request management, incident management and problem management. This will give your organisation the chance to improve it’s service operations by implementing solutions that have been tried and tested.

What is included?

The ITIL Service Operation course includes 30 hours of in depth, online, video-based training, revision modules, 2 practice exams and 6 months access to the course.

ITIL Service Operation Course Assessment

The ITIL Intermediate Module – Service Operation certification requires you to study one course and pass the accompanying exam associated with these training course. Upon passing the ITIL Intermediate Module – Service Operation exam, you will receive your official ITIL Service Operations certification.

Career Path Opportunities

The ITIL Service Operation course is suited for anyone looking to work in any of the following roles:

• Chief Information Officers
• Chief Technology Officers
• Supervisors
• Team Leaders
• Service Designers
• IT Architects
• IT Planners
• IT Consultants
• IT Audit Managers
• IT Security Managers

Course Curriculum - ITIL Intermediate Module - Service Operation

• Introduction to service operation
• Service operation principles
• Service operation processes
• Common service operation activities
• Organizing for service operation
• Technology considerations
• Implementation of service operation
• Challenges, critical success factors and risks